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- Tasks: Provide technical support and maintenance for self-service devices in various locations.
- Company: Join a leading company serving top banks and retailers.
- Benefits: Competitive salary, overtime opportunities, company vehicle, and pension scheme.
- Other info: Flexible work hours with training and career growth opportunities.
- Why this job: Work independently in the field while making a real impact on customer service.
- Qualifications: 1 year of experience with self-service machines and strong communication skills.
Our client, an industry leader, is looking for an experienced Field Service Engineer to join and be part of their field operations. They provide a wide range of solutions to the world's leading banks, retail and commercial institutions. Ideally, you will have at least 1 year’s experience within the field. A vending, locker, self-service or ATM background would be ideal. You will be looking after Dublin and the surrounding area.
As a Field Service Engineer, you will provide technical support to their customers by carrying out maintenance on a range of self-service devices based at banks, supermarkets, and independent stores across the required areas. You will be working independently, ‘in the field’, travelling to required areas on a daily basis. You will be provided with a company van, a mobile, a laptop, training, and the network of support you need to work autonomously.
Key Responsibilities:
- Maintain / repair technical hardware problems on customer sites, predominantly ATMs, but you may also work on self-service, kiosks, lockers and vending machines.
- Diagnose system problems in minimal time and repair.
- Respond to all technical hardware problems on site.
- Deal with customers in a professional manner during difficult high-pressure situations.
- Work within the timescales as set out in the Service Level Agreements (SLAs).
- Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
- Attend training classes to ensure fulfilment of Service Levels.
- Coordinate with the technical resources necessary to resolve critical customer situations.
- Liaise, coordinate with sub-contractors when needed.
- Work well independently and in a team situation.
- Make recommendations for improving service, reliability & performance.
Skills and Experience Required:
- Technical hands-on experience working on either self-service machines, vending machines, ATMs or other such hardware is essential.
- Experience of working on Windows based software is advantageous.
- Previous experience in a similar customer facing environment working to achieve customer service level agreements.
- A flexible approach to work and a willingness to learn new skills.
- Good communication skills with ability to work collaboratively as part of a wider team across the business.
- This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.
- You will also be liaising with many departments within the business, reporting back and updating situations.
- A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.
- Able to work one weekend in 4. On your working weekend you are given one day's leave either side of the weekend.
Company Benefits:
- This role has a subsistence payment. You can claim €39.08 if you are away from the depot for 10 hrs or more, and if you are away from the depot for 5 hrs or more you can claim €16.29.
- Competitive Salary with regular overtime opportunity.
- In-house training on new product offerings.
- 9% pension scheme (combined contributions).
- 2 x salary Life Assurance.
- Refer a Friend scheme.
- Optional Healthcare plan including retail discounts.
- Employee Assistance Programme and much more!
Hours of work are 8.30am to 5.30pm. This is a super position working for an excellent organization.
Job Types: Full-time, Permanent
Benefits: Company vehicle, Company pension
Experience: Field Service Engineering: 1 year (preferred)
Licence/Certification: Driving Licence (required)
Work Location: In person
Field Service Engineer employer: Pyramid Search
Contact Detail:
Pyramid Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for Field Service Engineers and how you’d handle tricky customer situations. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially if you've worked with self-service machines or ATMs. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the Field Service Engineer role and how your background makes you a great fit. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've diagnosed and resolved technical issues under pressure. We love to see how you handle challenges, especially in customer-facing situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pyramid Search
✨Know Your Tech
Brush up on your technical knowledge related to self-service machines, ATMs, and vending systems. Be ready to discuss specific hardware issues you've encountered and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Customer Service Savvy
Since this role is customer-facing, prepare examples of how you've handled difficult situations with clients in the past. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for maintaining good relationships with customers.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and be prepared to discuss how you’ve met or exceeded them in previous roles. This shows that you’re not only technically proficient but also committed to delivering excellent service.
✨Show Your Flexibility
Be ready to talk about your willingness to learn new skills and adapt to changing situations. Since the job requires working independently and sometimes on weekends, demonstrating your flexibility and commitment to the role will set you apart from other candidates.