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- Tasks: Diagnose, repair, and maintain printers while providing top-notch customer service.
- Company: Join a leading provider in the printer servicing industry with a dynamic team.
- Benefits: Enjoy a company car, comprehensive training, and opportunities for professional growth.
- Why this job: Perfect for tech-savvy individuals who love problem-solving and helping customers.
- Qualifications: Experience in field engineering is a plus, but training is provided for the right candidates.
- Other info: Travel across the UK, with generous expenses covered for overnight stays.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a leading provider within their industry and specialise in servicing and maintaining a wide range of printers. They are looking to recruit an experienced Field Service Engineer who has great customer service skills to join their dynamic team and become part of this great, innovative and professional organisation. The area that you will be looking after is anything from Leeds, Manchester, Liverpool and up to Scotland. The company are generous with expenses and hotels should you need to stay over. You will be responsible for diagnosing, repairing, and maintaining printers at various customer locations across the UK. If you have experience working within the field and are looking for a challenging role where you can apply your technical skills and provide exceptional customer service, then this could be the perfect role for you. The main duties will include: * Providing both remote and on-site technical support and troubleshooting for printer-related issues. * Conducting routine maintenance and servicing of printers to ensure optimal performance. * Collaborating with customers to identify their needs and offer appropriate solutions. * Installation, setup, and configuration of printers and software. * Keeping accurate records of repairs, maintenance tasks, and customer interactions. * Providing training and support to customers on printer operation and troubleshooting. Requirements: * Experience working as an an engineer in the field, ideally for printers though this is NOT essential as training will be provided to candidates with relevant technical expertise. * Ideally knowledge of printer components, functionality, and troubleshooting techniques though again, not essential * Proficient in diagnosing and resolving hardware and software issues. * Excellent communication and interpersonal skills to interact with customers effectively. * Ability to work independently and manage time efficiently while travelling to different locations. * A valid UK driving license. Benefits: * Comprehensive training on Mid Range series printers. * Company car provided, fully expensed and can be used for personal use. * Laptop and necessary tools for carrying out repairs. * Opportunity for professional growth and development within the company. This really is a great opportunity and offers progression
Field Service Engineer employer: Pyramid Search
Contact Detail:
Pyramid Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarize yourself with the specific printer models and technologies that the company services. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in technical support roles. Being able to communicate effectively with customers is crucial for this position, so share examples of how you've successfully resolved issues in the past.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you approach diagnosing technical issues. Think of specific instances where you had to troubleshoot a problem and what steps you took to resolve it.
✨Tip Number 4
Since the role involves travel across various locations, be ready to talk about your time management skills and how you prioritize tasks while on the road. This will show that you can handle the demands of the job effectively.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant experience as a Field Service Engineer. Focus on your technical skills, customer service experience, and any specific knowledge related to printers.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention your experience in diagnosing and repairing equipment, and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasize your communication and interpersonal skills, as these are crucial for interacting with customers. Also, mention your ability to work independently and manage time effectively while traveling.
Show Enthusiasm for Training: Express your eagerness to learn and adapt, especially regarding the comprehensive training on Mid Range series printers. This shows that you are open to growth and development within the company.
How to prepare for a job interview at Pyramid Search
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially related to printers. Even if you haven't worked specifically with printers before, highlight your relevant experience and how it can translate into this role.
✨Demonstrate Customer Service Excellence
Since the role emphasizes customer service, share examples of how you've successfully interacted with customers in the past. Highlight any situations where you resolved issues or provided exceptional support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a printer issue on-site or remotely, and think through your approach to resolving these problems.
✨Research the Company and Its Products
Familiarize yourself with the company’s offerings and their market position. Understanding their products will help you tailor your responses and show genuine interest in the role and the organization.
