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- Tasks: Lead and develop a team of Field Service Engineers while ensuring top-notch service delivery.
- Company: Join a fantastic company that values teamwork and innovation.
- Benefits: Enjoy a car allowance, overtime pay, pension, and health perks.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real impact by driving performance in a dynamic, remote role.
- Qualifications: Proven leadership experience and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. This role is fully remote therefore the successful candidate can live anywhere within the UK. You will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience. The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met. Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.
For this role, key responsibilities include:
- Responsible for the day-to-day operational performance for the region.
- Ensure SLAs, KPIs, and customer satisfaction targets are achieved.
- Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources.
- Resolve operational issues while escalating where necessary.
- Strive for a right‑first‑time approach to service delivery.
- Ensure compliance, overseeing of costs, assets and vehicles.
- Produce accurate management reporting.
- Meet with your team once per quarter to encourage positivity and encouraging team working.
Personal Specification required for this role:
- Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others.
- Comfortable working to demanding SLAs and KPIs.
- Have excellent communication and customer service skills, highly organised with a strong eye for detail.
- Confident using Microsoft Office, particularly Excel.
- Possesses strong analytical and reporting capabilities.
- Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4.
- Full UK driving licence.
In addition to the salary, our client offers: Car allowance, £420 per month, tools, phone and laptop, regular overtime at enhanced rates, 9% pension (combined), life assurance, gym discounts & healthcare options, Employee Assistance Programme.
This is an immediate vacancy, send CV today.
Field Manager in Birmingham employer: Pyramid Search
Contact Detail:
Pyramid Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their SLAs and KPIs, and think about how your experience aligns with their needs. We want you to shine when discussing how you can lead and develop a team of Field Service Engineers!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams in the past and tackled operational challenges. Remember, they’re looking for someone who can inspire and drive performance!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that perfect Field Manager position.
We think you need these skills to ace Field Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Manager role. Highlight your leadership experience and any achievements related to SLAs and KPIs, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved service delivery in the past. We love a good story!
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pyramid Search
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions, as this will show your understanding of the operational side of the job.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated a team or resolved conflicts. This is your chance to demonstrate how you can inspire and develop a team of Field Service Engineers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges. Practice articulating your thought process on how you would handle issues like meeting tight deadlines or managing resources effectively.
✨Demonstrate Your Communication Skills
Since excellent communication is crucial for this role, practice explaining complex ideas clearly and concisely. You might be asked to describe how you would communicate with your team or clients, so think about your approach to ensuring everyone is on the same page.