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- Tasks: Lead and develop a team of Field Service Engineers while ensuring high-quality service delivery.
- Company: Join a fantastic company that values teamwork and innovation.
- Benefits: Generous car allowance, tools, phone, laptop, and enhanced overtime rates.
- Other info: Flexible working hours with excellent career growth opportunities.
- Why this job: Make a real impact by driving performance and customer satisfaction in a remote role.
- Qualifications: Proven leadership experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 40000 - 50000 £ per year.
On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. Please note, this role is fully remote therefore the successful candidate can live anywhere within the UK. A generous car allowance is also offered.
As the Field Manager, you will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience. The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met. Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.
For this role, key responsibilities include:
- Responsible for the day-to-day operational performance for the region.
- Ensure SLAs, KPIs, and customer satisfaction targets are achieved.
- Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources.
- Resolve operational issues while escalating where necessary.
- Strive for a right-first-time approach to service delivery.
- Ensure compliance, overseeing of costs, assets and vehicles.
- Produce accurate management reporting.
- Meet with your team once per quarter to encourage positivity and encouraging team working.
Personal Specification required for this role:
- Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others.
- Comfortable working to demanding SLAs and KPIs.
- Have excellent communication and customer service skills, highly organised with a strong eye for detail.
- Confident using Microsoft Office, particularly Excel.
- Possesses strong analytical and reporting capabilities.
- Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4.
- Full UK driving licence.
In addition to the salary, our client offers:
- Car allowance, £420 per month.
- Tools, phone and laptop.
- Regular overtime at enhanced rates.
- 9% pension (combined).
- Life assurance, gym discounts & healthcare options.
- Employee Assistance Programme.
Please note, all successful candidates for this position will be required to undergo a pre-employment screening process, including but not limited to financial, criminal record and 5 years activity check.
Field Service Manager - remote working in Sheffield employer: Pyramid Search and Selection
Contact Detail:
Pyramid Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager - remote working in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Tailor your answers to show how your leadership skills and experience align with their goals, especially around SLAs and KPIs. We want to see you shine!
✨Tip Number 3
Don’t forget to showcase your hands-on operational experience! Be ready to discuss specific examples of how you've managed teams and resolved issues in a fast-paced environment. This is your chance to demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re all about making the process smooth and easy for you, so don’t miss out on the opportunity to join a fantastic team.
We think you need these skills to ace Field Service Manager - remote working in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Manager role. Highlight your leadership experience and any relevant achievements in managing teams or meeting SLAs and KPIs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this remote position. Share specific examples of how you've successfully led teams and delivered high-quality customer service in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through to show us you’re a great team player.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Pyramid Search and Selection
✨Know Your Numbers
Make sure you’re familiar with the SLAs and KPIs relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows you understand the importance of performance metrics in a field service environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to inspire and manage a group effectively.
✨Be Ready for Operational Scenarios
Expect questions about how you would handle operational issues or conflicts within your team. Practise articulating your thought process and decision-making skills, as this is crucial for a Field Service Manager role.
✨Communicate Clearly and Confidently
Since excellent communication is key, practise explaining complex ideas simply. You might be asked to present data or reports, so being comfortable with Microsoft Excel and other tools will help you shine during the interview.