At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while ensuring high-quality service delivery.
- Company: Join a fantastic company that values teamwork and innovation.
- Benefits: Generous car allowance, tools provided, enhanced overtime rates, and health perks.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real impact by driving performance and customer satisfaction in a remote role.
- Qualifications: Proven leadership experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 40000 - 50000 € per year.
On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. Please note, this role is fully remote therefore the successful candidate can live anywhere within the UK. A generous car allowance is also offered.
As the Field Manager, you will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience. The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met. Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.
For this role, key responsibilities include:
- Responsible for the day-to-day operational performance for the region.
- Ensure SLAs, KPIs, and customer satisfaction targets are achieved.
- Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources.
- Resolve operational issues while escalating where necessary.
- Strive for a right-first-time approach to service delivery.
- Ensure compliance, overseeing of costs, assets and vehicles.
- Produce accurate management reporting.
- Meet with your team once per quarter to encourage positivity and encouraging team working.
Personal Specification required for this role:
- Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others.
- Comfortable working to demanding SLAs and KPIs.
- Have excellent communication and customer service skills, highly organised with a strong eye for detail.
- Confident using Microsoft Office, particularly Excel.
- Possesses strong analytical and reporting capabilities.
- Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4.
- Full UK driving licence.
In addition to the salary, our client offers:
- Car allowance, £350 per month.
- Tools, phone and laptop.
- Regular overtime at enhanced rates.
- 9% pension (combined).
- Life assurance, gym discounts & healthcare options.
- Employee Assistance Programme.
Please note, all successful candidates for this position will be required to undergo a pre-employment screening process, including but not limited to financial, criminal record and 5 years activity check.
Field Service Manager - remote working in London employer: Pyramid Search and Selection
Our client is an exceptional employer, offering a fully remote Field Service Manager role that allows you to work from anywhere in the UK while leading a dynamic team of Field Service Engineers. With a strong focus on employee development, generous benefits including a car allowance, enhanced overtime rates, and a comprehensive pension scheme, the company fosters a supportive work culture that prioritises both personal and professional growth. Join a team that values high-quality service delivery and encourages collaboration, ensuring you thrive in a fast-paced environment with ample opportunities for advancement.
Contact Detail:
Pyramid Search and Selection Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager - remote working in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and operational management. We recommend using the STAR method to structure your answers, showcasing your experience in meeting SLAs and KPIs effectively.
✨Tip Number 3
Showcase your analytical skills! Bring along examples of reports you've produced or how you've used data to drive performance. This will demonstrate your ability to meet compliance and quality standards, which is crucial for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Manager - remote working in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Manager role. Highlight your leadership experience and any relevant achievements in managing teams or meeting SLAs and KPIs.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this remote position. Share specific examples of how you've successfully led teams and delivered high-quality customer service in the past.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Pyramid Search and Selection
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions, as this will show your understanding of the operational side of the job.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing field teams. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to inspire and develop others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational issues or team management. Practise your responses to scenarios where you had to resolve conflicts or improve service delivery, as this will showcase your problem-solving skills.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practise articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your points effectively and confidently during the interview.
