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- Tasks: Lead and develop a team of Field Service Engineers while ensuring high-quality service delivery.
- Company: Join a fantastic company that values teamwork and innovation.
- Benefits: Generous car allowance, tools provided, and great health benefits.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real impact by leading a dynamic team in a fully remote role.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. Please note, this role is fully remote therefore the successful candidate can live anywhere within the UK. A generous car allowance is also offered.
As the Field Manager, you will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience. The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met. Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.
For this role, key responsibilities include:
- Responsible for the day-to-day operational performance for the region.
- Ensure SLAs, KPIs, and customer satisfaction targets are achieved.
- Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources.
- Resolve operational issues while escalating where necessary.
- Strive for a right-first-time approach to service delivery.
- Ensure compliance, overseeing of costs, assets and vehicles.
- Produce accurate management reporting.
- Meet with your team once per quarter to encourage positivity and encouraging team working.
Personal Specification required for this role:
- Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others.
- Comfortable working to demanding SLAs and KPIs.
- Have excellent communication and customer service skills, highly organised with a strong eye for detail.
- Confident using Microsoft Office, particularly Excel.
- Possesses strong analytical and reporting capabilities.
- Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4.
- Full UK driving licence.
In addition to the salary, our client offers:
- Car allowance, £420 per month.
- Tools, phone and laptop.
- Regular overtime at enhanced rates.
- 9% pension (combined).
- Life assurance, gym discounts & healthcare options.
- Employee Assistance Programme.
Please note, all successful candidates for this position will be required to undergo a pre-employment screening process, including but not limited to financial, criminal record and 5 years activity check.
Field Service Engineer Manager - remote working in Birmingham employer: Pyramid Search and Selection
Contact Detail:
Pyramid Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer Manager - remote working in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Service Engineer Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their SLAs and KPIs, and think about how your experience aligns with their goals. We want you to shine when discussing how you can lead and develop a team of engineers!
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've motivated teams in the past and tackled operational challenges. This is your chance to demonstrate that you’re the right fit for managing a regional team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Field Service Engineer Manager - remote working in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer Manager role. Highlight your leadership experience and any relevant achievements that align with the job description. We want to see how you can drive performance and meet those SLAs and KPIs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this remote role. Share specific examples of how you've led teams and improved customer satisfaction in the past. We love a good story!
Show Off Your Skills: Don’t forget to showcase your skills in Microsoft Office, especially Excel. If you have strong analytical capabilities, let us know! We’re looking for someone who can produce accurate management reports and keep everything running smoothly.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Pyramid Search and Selection
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions, as this will show your understanding of the operational side of the job.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing field teams. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to inspire and develop others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational issues or team management. Practise your responses to scenarios where you had to resolve conflicts or improve service delivery, as this will showcase your problem-solving skills.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practise articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, and don’t forget to ask insightful questions about the company’s culture and expectations during the interview.