Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while ensuring high-quality service delivery.
- Company: Join a fantastic company that values teamwork and innovation.
- Benefits: Generous car allowance, tools provided, gym discounts, and enhanced overtime rates.
- Other info: Fully remote role with flexible working hours and excellent career growth opportunities.
- Why this job: Make a real impact by driving performance and customer satisfaction in a dynamic environment.
- Qualifications: Proven leadership experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 40000 - 50000 £ per year.
On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. Please note, this role is fully remote therefore the successful candidate can live anywhere within the UK. A generous car allowance is also offered.
As the Field Manager, you will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience. The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met. Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.
For this role, key responsibilities include:
- Responsible for the day-to-day operational performance for the region.
- Ensure SLAs, KPIs, and customer satisfaction targets are achieved.
- Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources.
- Resolve operational issues while escalating where necessary.
- Strive for a right-first-time approach to service delivery.
- Ensure compliance, overseeing of costs, assets and vehicles.
- Produce accurate management reporting.
- Meet with your team once per quarter to encourage positivity and encouraging team working.
Personal Specification required for this role:
- Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others.
- Comfortable working to demanding SLAs and KPIs.
- Have excellent communication and customer service skills, highly organised with a strong eye for detail.
- Confident using Microsoft Office, particularly Excel.
- Possesses strong analytical and reporting capabilities.
- Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4.
- Full UK driving licence.
In addition to the salary, our client offers:
- Car allowance, £420 per month.
- Tools, phone and laptop.
- Regular overtime at enhanced rates.
- 9% pension (combined).
- Life assurance, gym discounts & healthcare options.
- Employee Assistance Programme.
Field Manager in Birmingham employer: Pyramid Search and Selection
Contact Detail:
Pyramid Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and operational management. We recommend using the STAR method to structure your answers, showcasing your experience in meeting SLAs and KPIs effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive performance in previous roles. Bring examples of reports you've produced that highlight your ability to meet compliance and quality standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Manager role. Highlight your leadership experience and any relevant achievements in managing teams, especially in a field-based environment. We want to see how you’ve driven performance and met SLAs before!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've motivated teams and delivered high-quality customer experiences. We love a good story!
Show Off Your Skills: Don’t forget to showcase your skills in Microsoft Office, particularly Excel. If you have strong analytical capabilities, let us know! We’re looking for someone who can produce accurate management reports and keep everything running smoothly.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you on our radar. Don’t miss out on this opportunity!
How to prepare for a job interview at Pyramid Search and Selection
✨Know Your Numbers
As a Field Manager, you'll be expected to meet SLAs and KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed these in the past. Bring specific examples that showcase your ability to drive performance and achieve targets.
✨Showcase Your Leadership Style
Leadership is key for this role, so think about your management style and how you motivate teams. Prepare anecdotes that highlight your experience in leading field service engineers, resolving conflicts, and fostering a positive team environment.
✨Demonstrate Problem-Solving Skills
Operational issues will arise, and your ability to handle them is crucial. Be prepared to discuss challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Get Familiar with Reporting Tools
Since you'll need to produce accurate management reports, make sure you're comfortable discussing your experience with Microsoft Excel and any other reporting tools. Highlight any analytical skills you possess and how they’ve helped you in previous roles.