At a Glance
- Tasks: Welcome guests and provide exceptional customer service while ensuring a memorable experience.
- Company: Join Pyramid Global Hospitality, a leader in the hospitality industry with a people-first culture.
- Benefits: Competitive pay, comprehensive training, and opportunities for career advancement.
- Other info: Flexible shifts available, including weekends and holidays, in a supportive work environment.
- Why this job: Be part of a dynamic team at The Elms Hotel & Spa and grow your hospitality career.
- Qualifications: Outgoing personality, strong communication skills, and a desire to make an impact.
The predicted salary is between 16 - 16 £ per hour.
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
Our platform includes [Benchmark Resorts & Hotels](https://protect. checkpoint. com/v2/r01/ https:/www. benchmarkresortsandhotels. com .
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With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do.
We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.
News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property
Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio.
Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space.
With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.
As a member of our team, you’ll join a culture that values growth, teamwork, and professionalism.
Whether you’re in guest services, food and beverage, housekeeping, or spa and wellness, you’ll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.
We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel.
If you’re passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career.
Explore your potential with us today.
What you will have an opportunity to do
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
What are we looking for?
Qualifications
- High school diploma or equivalent.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Compensation
- $16
- $16
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor considerations.
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Front Desk Agent employer: Pyramid Global Hospitality
Pyramid Global Hospitality is an exceptional employer, offering a dynamic work environment at The Wade Hotel in Chicago, where luxury meets safety. With a strong focus on employee growth and development, we provide comprehensive training programs and opportunities for advancement within the hospitality industry. Our inclusive culture fosters teamwork and innovation, ensuring that every team member feels valued and empowered to contribute to our guests' unforgettable experiences.
Contact Details:
Pyramid Global Hospitality Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pyramid Global Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pyramid Global Hospitality
Don't be shy about reaching out to Pyramid Global Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pyramid Global Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pyramid Global Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
