Technical Support Specialist

Technical Recruiter (UK/Europe) at Pyramid IT Consulting

Role: Technical Support

Locations: London and Solihull, UK

Mode: Fully on site (5 days in a week)

Type: Inside IR35 Contract

Key Responsibilities:

• Provide 1st and 2nd line technical support for Windows 10/11 systems and related applications.
• Manage and deploy devices using Intune and SCCM (imaging, patching, application deployment).
• Administer Active Directory—user accounts, group policies, and access management.
• Troubleshoot hardware, software, and network issues promptly to minimize downtime.
• Maintain accurate documentation of incidents, configurations, and solutions.
• Collaborate with IT teams to support system upgrades and security compliance.

Required Skills & Qualifications:

• Proven experience in Windows desktop support and Active Directory administration.
• Hands‑on experience with Microsoft Intune and/or SCCM for device and application management.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service abilities.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting