ICT Desktop Support Engineer

IT Support Engineer Work Type – Contract \\n Location – Central London, UK \\n Work Mode – Onsite \\n\\n About the Role \\n We are seeking a proactive and customer-focused IT Support Engineer to join our onsite support team. The ideal candidate will have hands-on experience in audio-visual (A/V) systems , desktop support , and IT infrastructure troubleshooting . Youll play a key role in ensuring smooth day-to-day technology operations, providing high-quality technical support to end-users, and maintaining conference room setups and IT equipment.

\\n\\n Key Responsibilities \\n Provide IT support to end-users (hardware, software, and network issues). \\n Configure, install, and maintain A/V systems including video conferencing, projectors, displays, and meeting room setups. \\n Troubleshoot A/V, desktop, and peripheral device issues (laptops, printers, cameras, microphones, etc.).

\\n Support Microsoft 365 environment Outlook, Teams, SharePoint, OneDrive, etc. \\n Manage user accounts and permissions via Active Directory . \\n Support device imaging, deployment, and patching using tools such as SCCM or Intune .

\\n Ensure IT assets and conference rooms remain fully operational and meet quality standards. \\n Collaborate with global IT teams and vendors to resolve complex issues promptly. \\n\\n Required Skills & Experience \\n Proven experience in IT Support, Desktop Support, or A/V Support roles.

\\n Strong understanding of Windows 10/11 , Microsoft 365 , and Active Directory . \\n Hands-on experience with Audio/Visual setup and troubleshooting (Teams Rooms, Zoom Rooms, or similar). \\n Excellent communication and problem-solving skills.

\\n Ability to work independently and prioritize tasks effectively in a fast-paced environment.