Service Desk Analyst in Chester

Service Desk Analyst – Pyramid Consulting, Inc

📍 Base Location: Chester (also supporting Stoke & Crewe offices)

⏰ Working Hours:

• 07:00 – 15:30
• 08:30 – 17:00
• 10:30 – 19:00

👇 About the Role

• Provide first-line IT support across assigned office locations
• Log, manage, and resolve incidents via a centralised service desk platform
• Troubleshoot hardware, software, and network issues
• Support Windows OS, Office 365, AV setups, and virtual environments
• Maintain and administer Active Directory and Windows Server environments
• Escalate issues in line with SLAs and security policies
• Ensure excellent customer service and timely ticket resolution

Qualifications

• ✔ Strong written and verbal communication skills
• ✔ Ability to adapt support based on the user’s technical level
• ✔ Experience in a professional services environment
• ✔ Good problem-solving and diagnostic capability
• ✔ Working knowledge of:

• Microsoft Office 365
• ✔ Ability to manage multiple tasks and work to deadlines

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting