Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot IT issues for users.
- Company: Join Pyramid IT Consulting, a leader in IT services with a supportive team.
- Benefits: Competitive contract pay, hands-on experience, and opportunities for growth.
- Why this job: Enhance your tech skills while making a real difference in user support.
- Qualifications: Experience with Windows 10, Office 365, and strong communication skills required.
- Other info: Work fully on-site in Chester with occasional travel; great for building your career.
The predicted salary is between 36000 - 60000 £ per year.
Role: Desktop Support Analyst
Type: Contract Inside IR35 Only
Mode: fully on site 5 days a week
Location: Chester, UK with occasional travel to Stoke and Crewe office.
Job Description:
- Excellent communication skills – particularly telephone and written.
- Experience of working in a professional practice environment.
- The ability to assess each User’s level of IT knowledge and adapt assistance accordingly.
- Familiar with maintenance and administration of Windows 10 Enterprise and Windows Server through ADS.
- Experience using a centralized helpdesk call logging environment.
- A good understanding of IT/Data Security policies and procedures, including reporting/escalating any non-adherence.
- Good knowledge of Microsoft Office 365 is essential.
- Good problem-solving and diagnosis skills.
- Able to prioritize and manage conflicting demands.
- Working knowledge of a virtualized environment.
- Thorough understanding of file access and management in a WAN/LAN environment.
- Familiar with wireless networks and networking.
- Experience with Audio/Visual equipment and installations.
- Ability to work to tight deadlines.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Desktop Support Analyst in Chester employer: Pyramid Consulting, Inc
Contact Detail:
Pyramid Consulting, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Pyramid IT Consulting. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10 Enterprise, Microsoft Office 365, and troubleshooting techniques. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, they’re looking for someone who can adapt their assistance to different users' IT knowledge levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Analyst in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 Enterprise and Microsoft Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Analyst role. We love seeing your personality come through, so keep it professional but let your enthusiasm show!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Pyramid Consulting, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 Enterprise and Windows Server. Be ready to discuss your experience with these systems, as well as any troubleshooting you've done in a professional setting. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Communication is Key
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with varying levels of IT knowledge. Think about examples where you've successfully communicated complex ideas before.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and the impact of your solutions.
✨Familiarise Yourself with Security Policies
Understanding IT/Data Security policies is crucial for this role. Be ready to discuss how you've adhered to or enforced these policies in previous positions. Highlight any experiences where you reported or escalated non-adherence, as this shows your commitment to maintaining security standards.
