At a Glance
- Tasks: Lead network operations, troubleshoot complex issues, and manage devices like firewalls and routers.
- Company: Join a leading tech firm in Birmingham with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on customer satisfaction and career advancement.
- Why this job: Be the go-to expert in networking and make a real difference in service delivery.
- Qualifications: 5-8 years in network services, strong hands-on experience with Palo Alto firewalls.
The predicted salary is between 55000 - 65000 € per year.
Role: Network Subject Matter Expert (SME)
Location: Birmingham, UK
Key Responsibilities
- Network Operations and Support
- Act as a Technical SME escalation contact for complex Network issues
- Provide Level 3/SME support for Networking services
- Lead troubleshooting for incidents, outages, performance issues, and service degradation
- Manage Network devices including firewalls, routers and Cloud Networking Services
- Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks
- Service Delivery & Governance
- Support 24×7 Managed Services operations with on-call rotation as required
- Review and improve operational runbooks, SOPs, and knowledgebase articles
- Participate in service reviews, RCA discussions, and problem‑management activities
- Ensure environments comply with security, governance, and operational standards
- Work closely with Service Delivery Managers to ensure SLA/SLO adherence and customer satisfaction
Required Skills & Experience
- 5–8 years in Network services role
- Strong hands-on experience with Palo Alto
- Solid understanding of Networking and security concepts
- Strong ability to troubleshoot Network related system, platform, and application-level issues
- Experience with monitoring tools such as Solarwinds
- Familiarity with ITSM processes (Incident, Change, Problem)
- UK Security Clearance preferred (or should be eligible for Clearance)
Desirable Skills & Experience
- Experience in Networking design
- ITIL Foundation
- Cloud platform knowledge (Azure/AWS/GCP)
Key Attributes
- Strong ownership and accountability
- Excellent analytical and troubleshooting skills
- Clear communication with both technical and non‑technical stakeholders
- Ability to work under pressure during major incidents
- Customer-first mindset aligned with Managed Services delivery
- Self managing in terms of time and having multiple deliverables
Senior Network Specialist in Birmingham employer: Pyramid Consulting, Inc
As a Senior Network Specialist in Birmingham, you will join a dynamic team that prioritises innovation and professional growth. Our company fosters a collaborative work culture, offering extensive training and development opportunities to enhance your skills while ensuring a healthy work-life balance. With competitive benefits and a commitment to employee well-being, we provide a rewarding environment for those looking to make a significant impact in the networking field.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Specialist in Birmingham
✨Tip Number 1
Network roles are all about connections, so make sure to network! Attend industry meetups or online webinars where you can chat with professionals in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
When you get an interview, don’t just prepare for the technical questions. Brush up on your soft skills too! Being able to communicate complex ideas clearly is key, especially when dealing with both technical and non-technical stakeholders.
✨Tip Number 3
Showcase your hands-on experience! Bring examples of past projects or challenges you've tackled, especially those involving Palo Alto firewalls or Azure Networking. Real-world scenarios can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Senior Network Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with network operations and support, especially your hands-on work with Palo Alto firewalls and Azure Networking. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Senior Network Specialist role. Share specific examples of how you've tackled complex network issues and improved service delivery in your previous roles.
Showcase Your Troubleshooting Skills:In your application, emphasise your analytical and troubleshooting abilities. We love candidates who can demonstrate their experience in resolving network-related issues and managing incidents effectively.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Pyramid Consulting, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Palo Alto firewalls, BGP routing protocols, and Azure Networking. Be ready to discuss specific scenarios where you've tackled complex network issues, as this will show your expertise and hands-on experience.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've led troubleshooting efforts for incidents or outages. Highlight your analytical skills and how you approach problem-solving, especially under pressure. This is key for a Senior Network Specialist role.
✨Understand the Service Delivery Aspect
Familiarise yourself with ITSM processes and be ready to discuss how you've ensured SLA adherence in previous roles. Demonstrating your understanding of service delivery and customer satisfaction will set you apart from other candidates.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical stakeholders. Clear communication is crucial, especially when discussing complex network issues or during service reviews.
