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- Tasks: Become the go-to expert for complex network issues and lead troubleshooting efforts.
- Company: Join a dynamic tech company in Birmingham, UK, focused on innovation.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring seamless network operations and enhancing service delivery.
- Qualifications: 5-8 years in network services with strong hands-on experience in Palo Alto firewalls.
The predicted salary is between 50000 - 65000 £ per year.
Role: Network Subject Matter Expert (SME)
Location: Birmingham, UK
Key Responsibilities
- Network Operations and Support
- Act as a Technical SME escalation contact for complex Network issues
- Provide Level 3/SME support for Networking services
- Lead troubleshooting for incidents, outages, performance issues, and service degradation
- Manage Network devices including firewalls, routers and Cloud Networking Services
- Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks
- Support 24×7 Managed Services operations with on-call rotation as required
- Review and improve operational runbooks, SOPs, and knowledgebase articles
- Participate in service reviews, RCA discussions, and problem-management activities
- Ensure environments comply with security, governance, and operational standards
- Work closely with Service Delivery Managers to ensure SLA/SLO adherence and customer satisfaction
Required Skills & Experience
- 5–8 years in Network services role
- Strong hands-on experience with Palo Alto
- Solid understanding of Networking and security concepts
- Strong ability to troubleshoot Network related system, platform, and application-level issues
- Experience with monitoring tools such as Solarwinds
- Familiarity with ITSM processes (Incident, Change, Problem)
- UK Security Clearance preferred (or should be eligible for Clearance)
Desirable Skills & Experience
- Experience in Networking design
- ITIL Foundation
- Cloud platform knowledge (Azure/AWS/GCP)
Key Attributes
- Strong ownership and accountability
- Excellent analytical and troubleshooting skills
- Clear communication with both technical and non-technical stakeholders
- Ability to work under pressure during major incidents
- Customer-first mindset aligned with Managed Services delivery
- Self-managing in terms of time and having multiple deliverables
Network Infrastructure Engineer in Birmingham employer: Pyramid Consulting, Inc
Contact Detail:
Pyramid Consulting, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Infrastructure Engineer in Birmingham
✨Tip Number 1
Network roles are all about connections, so make sure to network! Attend industry meetups or online forums where you can chat with other professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
When you get an interview, don’t just prepare for the technical questions. Brush up on your soft skills too! Being able to communicate clearly with both techies and non-techies is key in this field.
✨Tip Number 3
Show off your hands-on experience! Bring examples of past projects or challenges you've tackled. This will help you stand out as someone who can hit the ground running in a Network Infrastructure Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Network Infrastructure Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with network services, especially with Palo Alto firewalls and Azure Networking. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Network Infrastructure Engineer role. We love seeing your personality come through, so feel free to share your passion for networking and problem-solving.
Showcase Your Troubleshooting Skills: Since troubleshooting is key in this role, make sure to include specific examples of how you've tackled complex network issues in the past. We want to know how you approach problems and what tools you use to resolve them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Pyramid Consulting, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking concepts, especially around Palo Alto firewalls and BGP protocols. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex network issues in the past. Think about incidents where you led troubleshooting efforts or improved operational processes, and be ready to explain your thought process.
✨Understand the Company’s Needs
Research the company’s network infrastructure and any recent projects or challenges they’ve faced. This will help you tailor your responses and demonstrate that you’re not just a fit for the role, but also genuinely interested in their operations.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in a way that non-technical stakeholders can understand. Clear communication is key, especially when discussing service delivery and governance, so make sure you can articulate your ideas effectively.