At a Glance
- Tasks: Become a Network SME, tackling complex issues and leading troubleshooting efforts.
- Company: Join a dynamic tech company in Birmingham with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact in network operations while developing your technical skills.
- Qualifications: 5-8 years in network services with strong hands-on experience in Palo Alto.
The predicted salary is between 50000 - 60000 € per year.
Role: Network Subject Matter Expert (SME)
Location: Birmingham, UK
Key Responsibilities
- Act as a Technical SME escalation contact for complex Network issues
- Provide Level 3/SME support for Networking services
- Lead troubleshooting for incidents, outages, performance issues, and service degradation
- Manage Network devices including firewalls, routers and Cloud Networking Services
- Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks
Service Delivery & Governance
- Support 24×7 Managed Services operations with on-call rotation as required
- Review and improve operational runbooks, SOPs, and knowledgebase articles
- Participate in service reviews, RCA discussions, and problem‑management activities
- Ensure environments comply with security, governance, and operational standards
- Work closely with Service Delivery Managers to ensure SLA/SLO adherence and customer satisfaction
Required Skills & Experience
- 5–8 years in Network services role
- Strong hands-on experience with Palo Alto
- Solid understanding of Networking and security concepts
- Strong ability to troubleshoot Network related system, platform, and application-level issues
- Experience with monitoring tools such as Solarwinds
- Familiarity with ITSM processes (Incident, Change, Problem)
- UK Security Clearance preferred (or should be eligible for Clearance)
Desirable Skills & Experience
- Experience in Networking design
- ITIL Foundation
- Cloud platform knowledge (Azure/AWS/GCP)
Key Attributes
- Strong ownership and accountability
- Excellent analytical and troubleshooting skills
- Clear communication with both technical and non‑technical stakeholders
- Ability to work under pressure during major incidents
- Customer-first mindset aligned with Managed Services delivery
- Self managing in terms of time and having multiple deliverables
Network Cable Specialist in Birmingham employer: Pyramid Consulting, Inc
As a Network Cable Specialist in Birmingham, you will join a dynamic team that prioritises innovation and professional growth. Our company fosters a collaborative work culture, offering extensive training and development opportunities to enhance your skills in network operations and support. With a commitment to employee well-being and a focus on customer satisfaction, we provide a rewarding environment where your expertise can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Network Cable Specialist in Birmingham
✨Tip Number 1
Network roles are all about connections, so make sure to network like a pro! Attend industry meetups, webinars, and local tech events in Birmingham. You never know who might be looking for a Network Cable Specialist just like you!
✨Tip Number 2
When you get that interview, don’t just talk about your skills—show them! Bring examples of your past work, especially those tricky troubleshooting scenarios. We love seeing how you’ve tackled complex network issues in real life.
✨Tip Number 3
Be proactive! Research the company’s network setup and think about how you can improve it. Mentioning specific tools like Palo Alto or Azure during your chat shows you’re not just another candidate—you’re the one they need!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team!
We think you need these skills to ace Network Cable Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with network services, especially with Palo Alto firewalls and Azure Networking. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Network Cable Specialist role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Troubleshooting Skills:Since troubleshooting is key in this role, make sure to include specific examples of how you've tackled complex network issues in the past. We want to know how you approach problems and what solutions you’ve implemented!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Pyramid Consulting, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Palo Alto firewalls, routing protocols like BGP, and any other tech mentioned in the job description. Be ready to discuss your hands-on experience and how you've tackled complex network issues in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've led troubleshooting efforts for incidents or outages. Highlight your analytical skills and how you approach problem-solving, especially under pressure during major incidents.
✨Understand Service Delivery
Familiarise yourself with ITSM processes and be ready to discuss how you've contributed to service delivery and governance in previous roles. Mention any experience you have with operational runbooks and ensuring compliance with security standards.
✨Communicate Clearly
Practice explaining technical concepts in a way that non-technical stakeholders can understand. Clear communication is key, so think about how you can convey your ideas effectively during the interview.
