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- Tasks: Lead technical resolution for Cloud and Infrastructure incidents and service requests.
- Company: Join Serco, a leader in providing innovative solutions in Cloud and Hosting services.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that values proactive improvement and high standards in Cloud services.
- Qualifications: Experience with Azure, Windows server technologies, and scripting is essential.
- Other info: Engage in transformational workshops and collaborate with security teams.
The predicted salary is between 48000 - 72000 £ per year.
Reporting to the Senior Manager – Cloud and Data Center the post holder will provide day-to-day technical resolution of incidents, service requests and project work to ensure quality, productivity, and availability objectives are met., * Suggesting best practices and take a more pro-active approach to ensure that the Cloud and Hosting services are continually improving and are maintained to a high standard through reactive support activities and proactive maintenance (eg, obsolescence, new standards, housekeeping)
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Assist with security architecture and monitoring of all Cloud and Hosting implementations
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Interface with Serco Security Team for changes in Security related aspects of Cloud and Hosting implementations
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Perform quarterly and annual health checks on all Cloud and Hosting implementations to include alignment to vendor best practice and future roadmap
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Management of Risks and vulnerabilities
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Work with 3rd party and resolve any defects
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Participate in any Infrastructure transformational workshops with Serco
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In depth understanding of the services, we are contracted to provide support on the contract deliverables.
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To adhere to technical and quality standards for all team activities including client specific change control procedures
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Liaise with the appropriate Client Services Manager to ensure issues and problems that require recovery action are taken appropriately.
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The role in support of Cloud based Windows Infrastructure and therefore an ability to work with Windows and Azure is essential
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Must have experience in the following areas:
Strong cloud platform management (Azure)
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DevOps/ARM deployment
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Virtual Server management throughout life cycle
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NSG management
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Automation
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PaaS Management
In depth knowledge and problem-solving experience of Windows server 2012/16/19 technologies
Scripting experience (PowerShell, JSON)
Certification in Azure technologies (Azure Administrator, Azure Solutions Architect)
Commercial knowledge – project requirements, estimating and contractual awareness.
To be able to demonstrate experience in service delivery to clients in full scope of Cloud infrastructure
Senior SME (Cloud/Infrastructure) employer: Pyramid Consulting Europe Ltd
Contact Detail:
Pyramid Consulting Europe Ltd Recruiting Team
+442039971329
StudySmarter Expert Advice 🤫
We think this is how you could land Senior SME (Cloud/Infrastructure)
✨Tip Number 1
Familiarize yourself with the latest Azure features and best practices. This will not only help you in interviews but also demonstrate your proactive approach to staying updated in the rapidly evolving cloud landscape.
✨Tip Number 2
Engage with online communities or forums focused on Azure and cloud infrastructure. Networking with professionals in these spaces can provide insights into industry trends and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed cloud platforms, particularly Azure. Highlight any challenges you faced and how you overcame them, as this shows your problem-solving skills.
✨Tip Number 4
Consider obtaining or showcasing relevant certifications, such as Azure Administrator or Azure Solutions Architect. These credentials can significantly enhance your profile and demonstrate your commitment to professional development.
We think you need these skills to ace Senior SME (Cloud/Infrastructure)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in cloud platform management, particularly with Azure.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Windows server technologies, DevOps, and automation. Provide specific examples of how you've successfully managed cloud services and resolved incidents in previous roles.
Showcase Certifications: If you have certifications in Azure technologies, such as Azure Administrator or Azure Solutions Architect, make sure to mention them prominently in your application. This demonstrates your commitment to professional development and expertise in the field.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the role. Discuss how your proactive approach to service improvement and your ability to work with security teams align with the company's objectives.
How to prepare for a job interview at Pyramid Consulting Europe Ltd
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with Azure and Windows server technologies. Highlight specific projects where you've successfully managed cloud platforms or automated processes, as this will demonstrate your capability to meet the technical demands of the role.
✨Understand the Company’s Needs
Research Serco and their approach to Cloud and Hosting services. Understanding their specific requirements and challenges will allow you to tailor your responses and show how your skills align with their objectives.
✨Discuss Best Practices
Be ready to suggest best practices for cloud management and security architecture. Share examples of how you've implemented proactive maintenance or improved service delivery in previous roles, as this will showcase your proactive mindset.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past incidents you've resolved, particularly those involving risk management or collaboration with third parties, and be ready to explain your thought process and actions taken.
