At a Glance
- Tasks: Provide outstanding service and assist guests with check-ins and check-outs.
- Company: Join Pyramid Global Hospitality, a leader in the hospitality industry.
- Benefits: Earn $17.50/hour, enjoy travel perks, bonuses, and excellent medical plans.
- Other info: Weekly pay, free meals during shifts, and monthly employee celebrations.
- Why this job: Be part of a supportive team that values personal development and guest experiences.
- Qualifications: Previous hotel front desk experience required; flexible availability needed.
The predicted salary is between 17.5 - 17.5 £ per hour.
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognised in hospitality.
About our property: At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest.
What you will have an opportunity to do:
- Provide outstanding service to our guests
- Passion for guest hospitality
- Work with guests for check‑ins and outs
- Professionally answer all guest questions
- Previous hotel guest service experience required
Why join our team:
- The pay is $17.50 per hour
- Earn more money with our incentives for perfect attendance, and coming in on a day off to cover a shift, and a quarterly bonus potential
- Exceptional benefits including a wide array of medical plans, two dental plans, 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, quarterly bonuses, free meals during your shift, and monthly employee celebration CARE Rallies
- We pay weekly! Get paid every Friday.
What are we looking for?
- Previous hotel front desk experience required
- Must be available to work various shifts including weekends and holidays
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Front Desk Guest Service Agent in Manchester employer: Pyramid Burlington Management
Pyramid Global Hospitality is an exceptional employer that prioritises the well-being and growth of its associates, offering a robust wage package, excellent benefits, and professional development opportunities. At the Hilton Birmingham at UAB, you will be part of a supportive team culture that values collaboration and empowers you to make a meaningful impact in the hospitality industry. With recognition as one of the best places to work and a commitment to service excellence, your career here promises to be both rewarding and fulfilling.
Contact Details:
Pyramid Burlington Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Guest Service Agent in Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Pyramid Burlington Management and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Desk Guest Service Agent in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Pyramid Burlington Management that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Pyramid Burlington Management.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Pyramid Burlington Management get a sense of who you are beyond your experience!
How to prepare for a job interview at Pyramid Burlington Management
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Pyramid Burlington Management and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
