At a Glance
- Tasks: Lead a vibrant restaurant, ensuring top-notch service and unforgettable guest experiences.
- Company: PYRÁ, a dynamic venue in Queen's Park, London.
- Benefits: Competitive salary, immediate start, and a chance to shape a thriving team culture.
- Other info: Join a creative environment with opportunities for personal and professional growth.
- Why this job: Be the heartbeat of a bustling venue and elevate the guest experience.
- Qualifications: Proven leadership in hospitality and a passion for food and wine.
The predicted salary is between 40000 - 45000 £ per year.
Location: Queen's Park, London. Role Type: Full-time, senior leadership position.
The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale.
Key Responsibilities- Operations & Service Excellence: Oversee all front-of-house and venue operations, ensuring consistently high service standards. Lead daily service across lunch, dinner, brunch, events and private hire. Act as the senior point of contact on-site for guests, suppliers and partners. Ensure compliance with all health & safety, licensing, food safety and legal requirements. Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ's brand.
- Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team. Set clear expectations, rotas and performance standards. Lead by example on the floor during service. Conduct regular team briefings, reviews and development sessions. Build a positive, accountable and motivated team culture.
- Financial & Commercial Management: Own weekly and monthly P&L performance with the owner. Manage labour costs, GP targets, stock control, and wastage. Maximise revenue through covers, events, upselling and smart scheduling. Oversee till accuracy and financial controls. Contribute to pricing strategy and menu engineering alongside the Head chef and owner.
- Events & Private Hire: Oversee the planning and delivery of private events, weddings, brand activations and parties. Work closely with the events team to ensure flawless execution on the day. Act as senior host for key events when required. Ensure events align with brand positioning and profitability targets.
- Brand, Guest Experience & Reputation: Protect and elevate the PYRÁ brand across service, tone and guest interaction. Handle guest feedback, complaints and reviews professionally and proactively. Drive repeat business, community engagement, and local reputation. Support marketing initiatives, launches and experiential events.
- Systems & Processes: Implement and maintain clear SOPs across FOH and operations. Improve efficiency through systems, scheduling and process optimisation. Liaise with suppliers and contractors. Support the owner with reporting, forecasting and strategic planning.
- Proven experience as a General Manager or senior hospitality manager.
- Strong background in premium casual dining, events-led venues or destination restaurants.
- Commercially astute with solid P&L understanding.
- Confident leader with excellent people management skills.
- Strong knowledge of wine.
- Calm under pressure, organised and solutions-focused.
- Excellent communication and guest-facing presence.
- Passion for food, wine, music and hospitality experiences.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £40,000 – £45,000 yearly
Starting time: Immediate start!
General Manager employer: PYRÁ
PYRÁ is an exceptional employer located in the vibrant Queen's Park area of London, offering a dynamic work environment where team members are valued and empowered. With a strong focus on professional development, employees benefit from comprehensive training and leadership opportunities, fostering a culture of growth and collaboration. The company prioritises guest experience and team morale, ensuring that every staff member plays a crucial role in delivering memorable moments while enjoying a supportive and energetic atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for hospitality shine through. Share your experiences and how you’ve created memorable guest experiences in the past. We want to see that people-first attitude!
✨Tip Number 3
Be prepared to discuss numbers! As a General Manager, you’ll need to demonstrate your commercial awareness. Brush up on your P&L knowledge and be ready to talk about how you’ve maximised revenue and managed costs in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to land that dream job at PYRÁ!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see your enthusiasm for creating amazing guest experiences and how you can bring that energy to PYRÁ.
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in managing teams, driving commercial performance, and any relevant achievements in the hospitality sector. We love seeing how you've made a difference in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at PYRÁ!
How to prepare for a job interview at PYRÁ
✨Know the Venue Inside Out
Before your interview, make sure you research PYRÁ thoroughly. Familiarise yourself with their menu, service style, and overall vibe. This will not only show your genuine interest but also help you discuss how you can enhance their guest experience.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your people-first approach and how you motivate and develop your team.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with P&L management and how you've maximised revenue in previous roles. Bring specific examples of how you've managed costs and improved profitability, as this is key for the role.
✨Engage with Guest Experience Scenarios
Think about potential guest scenarios you might face at PYRÁ. Prepare to discuss how you would handle feedback, complaints, or special requests. This will demonstrate your proactive approach to maintaining brand reputation and guest satisfaction.
