At a Glance
- Tasks: Lead the EMEA expansion, close deals, and build a dynamic team from scratch.
- Company: Pylon, a cutting-edge B2B post-sales support platform backed by top investors.
- Benefits: Unlimited PTO, fitness stipend, commuter benefits, and 14 company holidays.
- Other info: Exciting opportunity to create an office culture in London with excellent career prospects.
- Why this job: Be a key player in Pylon's international growth and shape the future of customer success.
- Qualifications: 5-10+ years in B2B SaaS sales, team-building experience, and a strong EMEA network.
The predicted salary is between 100000 - 150000 € per year.
At Pylon, we're building the future of B2B Post Sales. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon.
The Role
We're opening a London office and need the person who's going to build it. Someone who can personally close EMEA deals and hire the team around them — who's done both before and wants to do it again, or is ready to take on the challenge.
What You’ll Do
- Own the EMEA pipeline and revenue targets.
- Carry a personal quota and close deals yourself.
- This is a player‑coach role — you are not delegating selling while the team gets built.
- Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage.
- You are building the org from scratch, which means you are also recruiting.
- Adapt Pylon's sales playbooks for European buyers — procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.
- Set up the London office. Start with co-working, then move into dedicated space as the team grows.
- Own local employment setup (EOR initially), vendor relationships, and the office budget.
- Be the voice of EMEA back to SF — relay product feedback, competitive intel, and regional feature requests.
- Partner with product on localization and compliance needs — data residency, GDPR, and whatever else European buyers ask for.
Why Now
We've proven the model in North America. The next phase is international expansion — and London is the beachhead. This role is how Pylon becomes a global company.
Requirements
- 5–10+ years selling B2B SaaS in EMEA — you have personally closed deals and understand how European procurement actually works.
- Built a team from scratch — hired, managed, and developed GTM reps; not just carried a bag your whole career.
- An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting.
- Comfortable doing everything from booking office space to running an enterprise QBR in the same week.
- Based in London and willing to work in-person — we are building an office culture here, not a remote setup.
Nice to Haves
- Experience at a US company expanding into EMEA — you know what it feels like to be the first person on the ground.
This Role Might NOT Be For You If
- You want to manage a team without carrying a quota yourself — the first 6 months are about proving the EMEA sales motion, and that requires you to sell.
- You are looking for an established playbook or support infrastructure — we are building it, which is exciting but messy.
- You have only ever been an individual contributor and have not hired or managed before — we need someone who can do both.
Our perks
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
EMEA Managing Director employer: Pylon
At Pylon, we pride ourselves on being an innovative employer that fosters a dynamic work culture in the heart of London. As we expand our EMEA operations, we offer unparalleled growth opportunities for employees to shape the future of B2B post-sales support while enjoying benefits like unlimited PTO, fitness stipends, and a collaborative office environment. Join us to be part of a forward-thinking team backed by top investors, where your contributions directly impact our global success.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Managing Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EMEA tech scene. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss your past successes in closing deals and building teams. Use specific examples to demonstrate how you can bring value to Pylon and help them expand in EMEA.
✨Tip Number 3
Research is key! Familiarise yourself with Pylon’s products and the B2B post-sales landscape. Understand the challenges European buyers face and think about how you can adapt sales strategies to meet their needs. This will show you’re serious about the role and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Pylon team. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace EMEA Managing Director
Some tips for your application 🫡
Show Us Your Sales Skills:When you're writing your application, make sure to highlight your B2B SaaS sales experience. We want to see how you've personally closed deals in EMEA and what strategies you've used. Don't hold back on the details!
Build Your Story:We love a good story! Share your journey of building teams from scratch. Tell us about the challenges you faced and how you overcame them. This will help us understand your leadership style and how you can shape our London office.
Tailor Your Application:Make sure to adapt your application to reflect our needs. Mention your understanding of European procurement cycles and GDPR sensitivity. Show us that you know how to navigate the unique landscape of EMEA sales.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, we can't wait to hear from you!
How to prepare for a job interview at Pylon
✨Know Your Numbers
As a candidate for the EMEA Managing Director role, you need to be ready to discuss your past sales achievements in detail. Be prepared to share specific figures about deals you've closed, revenue targets you've met, and how you've built teams in the past. This shows that you not only understand the numbers but can also drive results.
✨Understand the Market
Familiarise yourself with the European B2B SaaS landscape, especially in relation to procurement cycles and GDPR. Research Pylon's competitors and be ready to discuss how you would adapt their sales playbooks for European buyers. This will demonstrate your strategic thinking and market awareness.
✨Showcase Your Leadership Style
Since this role involves building a team from scratch, be prepared to talk about your leadership philosophy. Share examples of how you've successfully hired and managed teams before, and how you plan to foster a strong office culture in London. This will help the interviewers envision you as a leader within their organisation.
✨Be Ready to Get Hands-On
This position requires a player-coach mentality, so be ready to discuss how you balance selling with team management. Prepare examples of times when you've rolled up your sleeves to close deals while also developing your team. This will show that you're not just a manager but an active contributor to the company's success.
