Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List.
What you’ll do
- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Continue to build a growing customer success motion and everything that comes with it
- Identify customers who are not using the product as expected and engage with them
- Dogfood Pylon for our customer success processes
Requirements
- Located in (or will relocate to) London and are excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- Able to dive deep into a customer’s use case and business and recommend solutions to them
- Organized and hard working
- An interest in tinkering with the product and imagining new workflows
- Major bonus: able to create and play with data dashboards in analytics tools
Our perks
Fully covered medical, dental, and vision insurance for employees
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 110+ and growing!
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Customer Success Manager (EMEA) employer: Pylon
Pylon is an exceptional employer, offering a unique opportunity to be the first Customer Success Leader in the EMEA region, allowing you to shape and grow a vital part of our business from the ground up. With a strong focus on employee growth, competitive compensation, and a vibrant work culture that includes unlimited PTO and comprehensive health benefits, Pylon fosters an environment where innovation thrives. Located in East London, you'll enjoy the perks of working in a dynamic city while being part of a well-funded startup backed by top investors.
