At a Glance
- Tasks: Lead the EMEA expansion by closing deals and building a dynamic team from scratch.
- Company: Pylon, a cutting-edge B2B post-sales support platform backed by top investors.
- Benefits: Commuter benefits, unlimited PTO, fitness stipend, and a vibrant office culture.
- Other info: Join a fast-growing team with exciting challenges and opportunities for impact.
- Why this job: Be at the forefront of international expansion and shape Pylon's future in EMEA.
- Qualifications: 5-10 years in B2B SaaS sales with team-building experience and a strong network.
The predicted salary is between 100000 - 150000 € per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board. At Pylon, we’re building the future of B2B Post Sales. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon.
The Role: We’re opening a London office and need the person who’s going to build it. Someone who can personally close EMEA deals and hire the team around them - who’s done both before and wants to do it again, or who is ready to take on the challenge.
What You’ll Do:
- Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself. This is a player-coach role - you are not delegating selling while the team gets built.
- Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage. You are building the org from scratch, which means you are also recruiting.
- Adapt Pylon’s sales playbooks for European buyers - procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.
- Set up the London office. Start with co-working, then move into dedicated space as the team grows. Own local employment setup (EOR initially), vendor relationships, and the office budget.
- Be the voice of EMEA back to SF - relay product feedback, competitive intel, and regional feature requests.
- Partner with product on localisation and compliance needs - data residency, GDPR, and whatever else European buyers ask for.
Why Now: We’ve proven the model in North America. The next phase is international expansion - and London is the beachhead. This role is how Pylon becomes a global company.
Requirements:
- 5-10+ years selling B2B SaaS in EMEA - you have personally closed deals and understand how European procurement actually works.
- Built a team from scratch - hired, managed, and developed GTM reps; not just carried a bag your whole career.
- An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting.
- Comfortable doing everything from booking office space to running an enterprise QBR in the same week.
- Based in London and willing to work in-person - we are building an office culture here, not a remote setup.
Nice to Haves:
- Experience at a US company expanding into EMEA - you know what it feels like to be the first person on the ground.
This Role Might NOT Be For You If:
- You want to manage a team without carrying a quota yourself - the first 6 months are about proving the EMEA sales motion, and that requires you to sell.
- You are looking for an established playbook or support infrastructure - we are building it, which is exciting but messy.
- You have only ever been an individual contributor and have not hired or managed before - we need someone who can do both.
Our perks:
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
More about Pylon: Funding: Series B led by a16z and BCV ($51M total raised). Founders: Advith Chelikani, Robert Eng, and Marty Kausas. Team: Currently 90 and growing!
EMEA Managing Director in London employer: Pylon Labs
Pylon is an exceptional employer, offering a dynamic work environment in the heart of London as we establish our new office. With a strong focus on employee growth and a culture that values innovation and collaboration, we provide unique opportunities for individuals to shape the future of B2B post-sales support while enjoying benefits like unlimited PTO, fitness stipends, and a supportive team atmosphere. Join us as we expand internationally and make a significant impact in the tech ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Managing Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EMEA tech scene. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss your past successes in detail. Share specific examples of deals you've closed and teams you've built. This will help them see you as the perfect fit for the Managing Director role.
✨Tip Number 3
Don’t just apply – engage! When you find a job that excites you, apply through our website and follow up with a personal message. Let them know why you’re passionate about Pylon and how you can contribute to their growth in EMEA. A little enthusiasm goes a long way!
✨Tip Number 4
Prepare for the interview like it’s game day! Research Pylon’s products, understand their market position, and think about how you can adapt their sales strategies for EMEA. Being well-prepared will show them you’re serious about the role and ready to hit the ground running.
We think you need these skills to ace EMEA Managing Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in B2B SaaS sales and any previous team-building successes. We want to see how you can bring your unique skills to Pylon!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for building teams and closing deals in EMEA. Let us know why you're excited about the opportunity to set up our London office.
Showcase Your Network:If you've got an existing network in the UK/EMEA tech scene, flaunt it! Mention any connections that could help us grow our pipeline or recruit top talent. We love seeing how you can leverage your relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us. We can't wait to hear from you!
How to prepare for a job interview at Pylon Labs
✨Know Your Numbers
As a candidate for the EMEA Managing Director role, you need to be on top of your game with numbers. Be prepared to discuss your past sales figures, quotas you've met, and how you've closed deals in the B2B SaaS space. This shows you understand the metrics that matter.
✨Showcase Your Team-Building Skills
Since this role involves building a team from scratch, come ready with examples of how you've successfully hired and managed teams before. Share specific strategies you used to recruit talent and how you developed them into high-performing individuals.
✨Understand the Local Market
Familiarise yourself with the nuances of the EMEA market, especially regarding procurement cycles and GDPR compliance. Be ready to discuss how you would adapt Pylon’s sales playbooks for European buyers, demonstrating your knowledge of local practices.
✨Be Ready to Get Hands-On
This is a player-coach role, so be prepared to talk about your willingness to close deals personally while building the team. Share experiences where you balanced both selling and management, showing that you can thrive in a dynamic environment.
