At a Glance
- Tasks: Lead the EMEA expansion, close deals, and build a dynamic team from scratch.
- Company: Pylon, a cutting-edge B2B post-sales support platform backed by top investors.
- Benefits: Unlimited PTO, fitness stipend, commuter benefits, and a vibrant office culture.
- Other info: Exciting opportunity to create an office culture in London with excellent career prospects.
- Why this job: Be a key player in Pylon's international growth and shape the future of customer success.
- Qualifications: 5-10+ years in B2B SaaS sales, team-building experience, and a strong EMEA network.
The predicted salary is between 100000 - 150000 € per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board. At Pylon, we’re building the future of B2B Post Sales. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon.
The Role: We’re opening a London office and need the person who’s going to build it. Someone who can personally close EMEA deals and hire the team around them - who’s done both before and wants to do it again, or who is ready to take on the challenge.
What You’ll Do:
- Own the EMEA pipeline and revenue targets.
- Carry a personal quota and close deals yourself.
- This is a player-coach role - you are not delegating selling while the team gets built.
- Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage.
- You are building the org from scratch, which means you are also recruiting.
- Adapt Pylon’s sales playbooks for European buyers - procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.
- Set up the London office. Start with co-working, then move into dedicated space as the team grows.
- Own local employment setup (EOR initially), vendor relationships, and the office budget.
- Be the voice of EMEA back to SF - relay product feedback, competitive intel, and regional feature requests.
- Partner with product on localisation and compliance needs - data residency, GDPR, and whatever else European buyers ask for.
Why Now: We’ve proven the model in North America. The next phase is international expansion - and London is the beachhead. This role is how Pylon becomes a global company.
Requirements:
- 5-10+ years selling B2B SaaS in EMEA - you have personally closed deals and understand how European procurement actually works.
- Built a team from scratch - hired, managed, and developed GTM reps; not just carried a bag your whole career.
- An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting.
- Comfortable doing everything from booking office space to running an enterprise QBR in the same week.
- Based in London and willing to work in-person - we are building an office culture here, not a remote setup.
Nice to Haves:
- Experience at a US company expanding into EMEA - you know what it feels like to be the first person on the ground.
This Role Might NOT Be For You If:
- You want to manage a team without carrying a quota yourself - the first 6 months are about proving the EMEA sales motion, and that requires you to sell.
- You are looking for an established playbook or support infrastructure - we are building it, which is exciting but messy.
- You have only ever been an individual contributor and have not hired or managed before - we need someone who can do both.
Our perks:
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
More about Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani, Robert Eng, and Marty Kausas Team: Currently 90 and growing!
EMEA Managing Director employer: Pylon Labs
Pylon is an exceptional employer, particularly for the EMEA Managing Director role, as it offers a unique opportunity to shape the future of B2B post-sales in a vibrant London office. With a strong focus on employee growth, a collaborative work culture, and generous benefits including unlimited PTO and fitness stipends, Pylon empowers its team members to thrive while building a global presence backed by top-tier investors. Join us in creating a dynamic environment where your contributions directly impact our success and the evolution of our innovative platform.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Managing Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EMEA tech scene. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss your past successes in B2B SaaS sales. Share specific examples of deals you've closed and teams you've built. This will help you stand out as a candidate who can deliver results.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Pylon, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land a job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for when building our team.
We think you need these skills to ace EMEA Managing Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in B2B SaaS sales and any previous successes in building teams. We want to see how you can bring your unique skills to Pylon!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the role and why you're excited about building the London office. Let us know how your background aligns with our mission at Pylon.
Showcase Your Network:If you've got an existing network in the UK/EMEA tech scene, flaunt it! Mention any connections that could help us grow our pipeline or recruit top talent. We love seeing how you can leverage your relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Pylon Labs
✨Know Your Numbers
As a candidate for the EMEA Managing Director role, you need to be on top of your game when it comes to sales metrics. Be prepared to discuss your past quotas, how you achieved them, and any specific strategies you used to close deals in the B2B SaaS space.
✨Showcase Your Team-Building Skills
This role requires building a team from scratch, so come ready to share your experiences in hiring and managing sales reps. Highlight specific examples of how you've developed talent and created a successful sales culture in previous roles.
✨Understand the Local Market
Familiarise yourself with the nuances of the EMEA market, especially regarding procurement cycles and GDPR compliance. Be ready to discuss how you would adapt Pylon’s sales playbooks for European buyers and what challenges you anticipate.
✨Be Ready to Get Hands-On
This is a player-coach role, so demonstrate your willingness to roll up your sleeves and sell. Prepare to talk about your approach to closing deals while simultaneously building a team, and how you plan to balance both responsibilities effectively.
