At a Glance
- Tasks: Lead the Service Department, driving performance and enhancing customer experience.
- Company: Join a respected national automotive group with over 3,000 employees.
- Benefits: Enjoy competitive salary, company car, extensive leave, and unique perks.
- Other info: Genuine career progression and a supportive culture focused on employee development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 2+ years as an Aftersales Manager with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are proud to be recruiting on behalf of a highly respected, national automotive group with over 3,000 employees across the UK. They are now seeking an experienced Aftersales Manager to lead the Service Department within one of their key dealerships. This is an outstanding opportunity for a driven, energetic leader who thrives in a fast‑paced environment and is passionate about delivering excellence.
The Role
As Aftersales Manager, you will take full responsibility for the performance of the Service Department, ensuring volume and profit targets are consistently achieved. You will proactively seek ways to innovate, enhance productivity, and improve customer and employee experience. Working closely with your team, you will review performance regularly, identify development opportunities, and implement strategies to drive results. This role requires a strong leader who can motivate, inspire, and support others.
Key Responsibilities
- Lead, manage, and develop the Service Department
- Drive performance to achieve both volume and profit targets
- Identify opportunities for continuous improvement
- Review team performance and implement action plans
- Motivate and support staff in a busy, customer‑focused environment
- Ensure exceptional levels of customer satisfaction
About You
We’re looking for someone with:
- A minimum of 2 years’ experience as an Aftersales Manager
- A proven track record in team leadership
- Strong communication and motivational skills
- A positive, enthusiastic approach with genuine self‑motivation
- The ability to thrive in a fast‑moving automotive environment
If you consider yourself dedicated, proactive, and capable of inspiring others, this could be the perfect next step in your career. This is a business that offers genuine career progression, long‑term security, and a supportive culture deeply invested in employee development.
Requirements
- Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures.
- Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations.
- Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
- Manage all opportunities to deliver value-added sales.
- Work with internal and external stakeholders to meet all customer service indices.
- Maximise productivity and meet income targets.
- Identify new opportunities to innovate and improve all aspects of the business.
- Balance the complexities of resource allocation, including parts and labour.
- To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
- Closely monitor and control sales activity by reviewing performance with individuals to agree actions/timeline.
Benefits
What’s on Offer: This employer offers an industry‑leading package, including:
- 33 days annual leave (inc. bank holidays) + holiday buy/sell options
- Company car
- Pension scheme & life assurance
- Ford Privilege vehicle purchase scheme
- Discounts on Service, Bodyshop & Parts
- 1 paid volunteering day per year
- Cycle‑to‑work scheme
- Access to 'Perks at Work' discount platform
- Extensive training and development programme
- 5‑day residential induction academy at a luxury Northamptonshire hotel
Aftersales Manager in Wilmslow employer: Pybus Recruitment
As a Senior Business Manager at our Brentford car dealership, you will thrive in a dynamic work environment that prioritises customer satisfaction and team collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while fostering a supportive culture that values innovation and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for delivering excellence and your ability to thrive in a fast-paced environment.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated and developed teams in previous roles. Highlight your track record in achieving performance targets and driving customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales Manager in Wilmslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams and achieving targets, as well as any specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for the automotive industry and your commitment to delivering exceptional customer service. Use it to showcase your personality and explain why you’re the perfect fit for our team.
Showcase Your Achievements:When detailing your work history, focus on quantifiable achievements. Whether it’s improving customer satisfaction scores or increasing sales, numbers speak volumes and can set you apart from other candidates.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pybus Recruitment
✨Know Your Numbers
As an Aftersales Manager, you'll need to demonstrate your understanding of performance metrics. Brush up on key figures related to service department targets, customer satisfaction scores, and profit margins. Being able to discuss these confidently will show that you're results-driven and ready to lead.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've motivated teams in the past. Think of specific examples where you inspired your team to achieve targets or improved their performance. This will highlight your ability to manage and develop a successful service department.
✨Emphasise Customer Experience
Since delivering exceptional customer service is crucial, be ready to share strategies you've implemented to enhance customer satisfaction. Discuss how you've handled challenging situations and turned them into positive outcomes, showcasing your commitment to customer care.
✨Innovate and Improve
The role requires a proactive mindset for continuous improvement. Prepare examples of how you've identified opportunities for innovation in previous roles. Whether it's streamlining processes or introducing new services, showing your forward-thinking attitude will set you apart.
