Vehicle Training Specialist

We are seeking a dynamic and experienced Field Based Aftersales Training Specialist to deliver comprehensive training programmes within automotive dealerships. This role involves engaging with dealership staff to enhance their aftersales service skills, optimise processes, and ensure the highest standards of customer satisfaction. The ideal candidate will possess strong communication and teaching abilities, alongside technical expertise in various digital learning tools and human resources systems. This is a field -based position requiring travel to multiple dealership locations, offering an exciting opportunity to influence service excellence across the region.
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Responsibilities:<\/b>
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â « Develop and implement a structured training programme for the Dealer network.
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â « Design and deliver (webinar or class -room based) comprehensive training courses that cover industry -specific knowledge, technical and product information.
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â « Collaborate with Regional Aftersales Managers and Technical Support to identify training needs and develop customised training solutions.
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â « Foster a culture of continuous learning and development within the Aftersales team.
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â « Lead the development of an LMS platform for the UK market.
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â « Establish training budgets and managing costs to ensure that they are within established limits.
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â « Evaluate new technologies and equipment that may improve training effectiveness or efficiency.
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â « Other relevant tasks of the Aftersales Department.
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Requirements<\/b>:
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â « Minimum 5 years experience in previous training roles within the automotive sector.
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â « Experience of creating and developing training plans.
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â « Knowledge of web -based learning platforms and modern educational techniques.
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â « A formal training or engineering based qualification, Master Technician status or suitable experience may be considered in lieu.
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â « Ability to influence and engage at all levels to maximise Aftersales share of voice.
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â « Willingness to travel and stay away from home as and when the role requires.
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â « IMI recognised training in hybrid and electric vehicle systems is essential.
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â « Ability to read and understand engineering drawings, including electrical diagrams.
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â « Customer focused at all times.
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â « Proficient in English listening, speaking, reading and writing.
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â « Proficiency in Microsoft Office.
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â « Full and clean driving license.
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