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- Tasks: Lead and develop the Aftersales department to drive performance and customer satisfaction.
- Company: Join a well-established automotive business in Southampton with a strong reputation.
- Benefits: Competitive salary, bonuses, company vehicle scheme, and enhanced holidays.
- Other info: Enjoy ongoing professional training and access to exclusive discounts.
- Why this job: Make a real impact in a stable business with clear career development opportunities.
- Qualifications: Proven experience in managing an Aftersales department and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Pybus Recruitment is proud to be partnering with a well-established automotive business in Southampton to recruit an experienced Aftersales Manager. This is an excellent opportunity for a strong leader with a proven background in Service and Parts operations within a franchised dealer environment. The successful candidate will take full responsibility for the Aftersales department, driving performance, profitability, and exceptional customer satisfaction.
- Lead, motivate, and develop Service and Parts teams to achieve departmental and business objectives.
- Create, manage, and control service and parts budgets, ensuring targets are met or exceeded.
- Oversee workshop operations to maximise efficiency, productivity, and quality standards.
- Ensure all warranty processes are compliant, with claims processed and recovered efficiently.
- Handle customer complaints promptly, delivering fair and effective resolutions.
- Identify training requirements and support ongoing development across the department.
- Work closely with the General Manager to support long-term Aftersales strategy and profitability.
Our client is offering a competitive salary package and the opportunity to join a stable and progressive business with clear career development prospects:
- Structured induction programme and ongoing professional training.
- Access to a company vehicle scheme.
- Enhanced family-friendly leave policies.
- Company pension scheme.
- Enhanced holidays.
- Discounts on vehicle purchases, servicing, and parts.
- Access to a wide range of retail, lifestyle, and online discounts.
A proven track record managing a successful Aftersales department in a main dealer environment is required, along with the ability to lead by example and inspire teams to exceed customer satisfaction and financial targets. Experience with budgeting, forecasting, and financial performance management is essential, as well as a full UK driving licence.
Aftersales Manager (Automotive) in Southampton employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager (Automotive) in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales operations. Show them you’re not just another candidate; demonstrate your knowledge about their service and parts processes, and how you can drive performance and customer satisfaction.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and handled customer complaints effectively. This will showcase your ability to lead and inspire, which is crucial for the Aftersales Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you a better chance of standing out. Let’s get you into that Aftersales Manager position!
We think you need these skills to ace Aftersales Manager (Automotive) in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in service and parts operations, and don’t forget to showcase any leadership roles you've had. We want to see how you’ve driven performance and customer satisfaction in previous positions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that demonstrate your ability to lead teams and manage budgets effectively. We love seeing passion and personality in applications!
Showcase Your Problem-Solving Skills: In the automotive industry, handling customer complaints effectively is key. Share examples in your application of how you've resolved issues in the past. This will show us that you can deliver fair and effective resolutions, which is crucial for the Aftersales Manager position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Pybus Recruitment
✨Know Your Numbers
As an Aftersales Manager, you'll need to demonstrate your understanding of budgeting and financial performance. Brush up on key metrics related to service and parts operations, and be ready to discuss how you've successfully managed budgets in the past.
✨Showcase Leadership Skills
Prepare examples that highlight your ability to lead and motivate teams. Think about specific instances where you inspired your team to exceed targets or improved customer satisfaction. This will show that you can drive performance effectively.
✨Customer Complaints Handling
Be ready to discuss how you've handled customer complaints in previous roles. Share a story that illustrates your approach to resolving issues fairly and effectively, as this is crucial for maintaining exceptional customer satisfaction.
✨Align with Company Goals
Research the company’s long-term Aftersales strategy and be prepared to discuss how your experience aligns with their objectives. Showing that you understand their vision will demonstrate your commitment and strategic thinking.