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For Companies At a Glance
- Tasks: Lead and develop Service and Parts teams to achieve top performance and customer satisfaction.
- Company: Established automotive business in Southampton with a focus on growth.
- Benefits: Competitive salary, company vehicle scheme, enhanced holidays, and discounts.
- Other info: Structured training programme and supportive work environment.
- Why this job: Join a stable company with clear career development opportunities and make a real impact.
- Qualifications: Proven experience in Aftersales management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Pybus Recruitment is proud to be partnering with a well-established automotive business in Southampton to recruit an experienced Aftersales Manager. This is an excellent opportunity for a strong leader with a proven background in Service and Parts operations within a franchised dealer environment. The successful candidate will take full responsibility for the Aftersales department, driving performance, profitability, and exceptional customer satisfaction.
Key Responsibilities
- Lead, motivate, and develop Service and Parts teams to achieve departmental and business objectives
- Create, manage, and control service and parts budgets, ensuring targets are met or exceeded
- Oversee workshop operations to maximise efficiency, productivity, and quality standards
- Monitor, analyse, and report on key KPIs accurately and within required timescales
- Ensure all warranty processes are compliant, with claims processed and recovered efficiently
- Handle customer complaints promptly, delivering fair and effective resolutions
- Identify training requirements and support ongoing development across the department
- Work closely with the General Manager to support long-term Aftersales strategy and profitability
What’s on Offer
Our client is offering a competitive salary package and the opportunity to join a stable and progressive business with clear career development prospects. Benefits include:
- Structured induction programme and ongoing professional training
- Access to a company vehicle scheme
- Enhanced family-friendly leave policies
- Company pension scheme
- Enhanced holidays
- Discounts on vehicle purchases, servicing, and parts
- Access to a wide range of retail, lifestyle, and online discounts
About You
The ideal candidate will have:
- A proven track record managing a successful Aftersales department in a main dealer environment
- The ability to lead by example and inspire teams to exceed customer satisfaction and financial targets
- Experience with budgeting, forecasting, and financial performance management
- Strong communication and organisational skills
- Up-to-date knowledge of consumer legislation and FCA requirements
- A full UK driving licence
Aftersales Manager in Southampton employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on that Aftersales Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in service and parts operations. This will help you stand out as a candidate who’s not just looking for any job, but the right fit!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and driven performance in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re serious about landing that Aftersales Manager position with us!
We think you need these skills to ace Aftersales Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing service and parts operations, and don’t forget to showcase any leadership roles you've had. We want to see how you can drive performance and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements in your past roles that demonstrate your ability to lead teams and manage budgets effectively. Let us know what excites you about joining our team!
Showcase Your KPIs Knowledge: Since monitoring and reporting on key KPIs is crucial for this role, make sure to mention your experience with this in your application. We love candidates who can analyse data and use it to drive improvements, so give us some examples of how you've done this before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Pybus Recruitment
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the Aftersales department. Be ready to discuss how you've managed budgets and driven profitability in your previous roles. This shows you understand the financial side of the business.
✨Showcase Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you inspired your team to exceed targets or improve customer satisfaction. This will demonstrate your capability as a strong leader.
✨Customer-Centric Mindset
Be prepared to discuss how you handle customer complaints and ensure exceptional service. Share stories that highlight your problem-solving skills and your commitment to delivering fair resolutions, as this is crucial for the role.
✨Stay Updated on Industry Standards
Brush up on the latest consumer legislation and FCA requirements. Being knowledgeable about these topics will not only impress your interviewers but also show that you’re committed to compliance and best practices in the automotive industry.