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For Companies At a Glance
- Tasks: Engage with clients, analyse feedback, and collaborate with a dynamic team.
- Company: Join a prestigious national Accident Repair business with a supportive culture.
- Benefits: Earn £30,000 - £35,000 plus bonuses and enjoy career growth opportunities.
- Why this job: Make a real impact in a thriving industry while advancing your career.
- Qualifications: Experience as a Bodyshop or Car Dealership Service Advisor is preferred.
- Other info: Located in Solihull with excellent transport links and a collaborative environment.
The predicted salary is between 30000 - 35000 £ per year.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: Solihull, West Midlands
Salary: £30,000 - £35,000 (depending on experience) + bonus
About the Role:
A prestigious and growing national Accident Repair business, with a large number of bodyshops across the UK, is seeking a dedicated Senior Bodyshop Service Advisor to join their Solihull head office call centre. This role offers a competitive salary, an attractive bonus structure, and the chance to work within a dynamic and supportive team environment.
Benefits:
- Competitive Remuneration: Earn between £30,000 and £35,000, commensurate with your experience, plus a performance-based bonus.
- Career Growth: Join a leading national company with ample opportunities for career progression and professional development.
- Supportive Environment: Work within a collaborative team that values your input and encourages continuous improvement.
- Central Location: Based in Solihull, enjoy the convenience of a well-connected location with excellent transport links.
Key Responsibilities:
- Client Interaction: Update client portals and ensure all customers receive a post-repair follow-up call.
- Outcome Analysis: Analyse customer feedback and repair outcomes to ensure high standards are maintained.
- Scorecard Management: Collate car manufacturing customer scorecards and provide detailed reports.
- Team Collaboration: Liaise with team leaders to relay customer and car manufacturer feedback, ensuring continuous improvement in service delivery.
Ideal Candidate:
- Industry Experience: The role is ideal for individuals with a background as a Bodyshop or Car Dealership Service Advisor.
- Communication Skills: Strong verbal and written communication skills are essential for effectively liaising with clients and team members.
- Tech-Savvy: Proficiency in IT is required to manage client portals and collate data efficiently.
- Organised: Exceptional organisational skills and attention to detail are crucial for managing multiple tasks and ensuring high-quality service.
This role is perfect for a motivated individual looking to advance their career within a reputable and expanding company. If you possess the relevant skills and experience, this could be the next exciting step in your professional journey.
Senior Service Advisor - Automotive Sector in Solihull employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - Automotive Sector in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector and let them know you're on the hunt for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their services and recent news. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your communication skills! As a Senior Service Advisor, you'll need to interact with clients and team members regularly. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the right roles. Plus, it shows you're serious about joining our dynamic team in Solihull. Let's get you that dream job!
We think you need these skills to ace Senior Service Advisor - Automotive Sector in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in the automotive sector and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples from your past roles that demonstrate your communication skills and tech-savviness. We love a good story!
Showcase Your Organisational Skills: Since the role requires exceptional organisational skills, make sure to mention any experiences where you've successfully managed multiple tasks. We appreciate candidates who can juggle responsibilities while maintaining high-quality service.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team in Solihull!
How to prepare for a job interview at Pybus Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive sector, especially around bodyshop services. Familiarise yourself with common repair processes and customer service best practices. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare to demonstrate your verbal and written skills. Think of examples where you've effectively communicated with clients or team members. Practising answers to common interview questions can help you articulate your thoughts clearly.
✨Be Tech-Savvy
As the role requires proficiency in IT, be ready to discuss your experience with client portals and data management. If you’ve used specific software or tools in previous roles, mention them. Showing that you’re comfortable with technology will give you an edge.
✨Emphasise Team Collaboration
This position values teamwork, so come prepared with examples of how you've worked collaboratively in the past. Highlight any experiences where you liaised with team leaders or contributed to improving service delivery. This will demonstrate that you can thrive in a supportive environment.
