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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring they have an amazing service experience.
- Company: Join a successful automotive group with a strong team culture and inclusive environment.
- Benefits: Enjoy competitive salary, training opportunities, high street discounts, and generous holidays.
- Other info: Exciting career progression opportunities across multiple brands and sites.
- Why this job: Get trained in the evolving automotive industry and make a real difference for customers.
- Qualifications: Strong customer service skills and a proactive attitude are key; no automotive experience needed.
The predicted salary is between 34000 - 40000 £ per year.
Salary: Circa £34,000 + Bonus | OTE Circa £40,000
Full‑time, Permanent
Hours: Monday–Friday + Saturday mornings on a rota basis
Locations: Slough, SL1
About Our Client
Our client is a highly successful, privately owned automotive group with over 650 employees across multiple locations. For more than 20 years, they have partnered with leading global brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia. They pride themselves on their strong team culture, commitment to excellence, and the supportive, inclusive environment they have built. Every employee has access to award‑winning learning programmes, including their own training academy and development opportunities with major brand partners. With the automotive industry rapidly evolving — especially in Electric Vehicles — this is an exciting time to join them.
The Role:
As a Service Advisor, you will be the key link between customers and the workshop team. You’ll ensure that every customer receives an exceptional service experience from booking to collection. No previous automotive experience? No problem. If you’re customer‑focused, proactive and enjoy a varied day, full training will be provided.
Key Responsibilities
- Booking customer vehicle service appointments via phone and email
- Providing clear advice on recommended repairs and additional work
- Acting as the main point of contact throughout the customer’s visit
- Updating customers on progress and discussing repair findings
- Creating accurate invoices and explaining completed work
- Proactively rebooking customers for future servicing or maintenance
About You
To be successful, you’ll bring:
- Strong customer service and upselling skills
- Confidence communicating with a wide range of customers
- The ability to manage your own workload and deadlines
- A positive, proactive attitude to delivering great service
Automotive experience is helpful but not essential — full training is available.
What’s in It for You?
Our client offers a wide range of benefits, including:
- Access to an in‑house training academy
- Training via The Volkswagen National Learning Centre
- Clear career progression across multiple brands and sites
- Electric Vehicle training (Levels 1–4 depending on role)
- High street discounts
- Wellbeing portal and employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Pension, life assurance, generous holidays, cycle to work scheme
Service Advisor in Slough employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Slough
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about connecting with customers, think of scenarios where you can demonstrate your proactive attitude and problem-solving abilities. Role-play with a friend if you can!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor in Slough
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about providing exceptional service!
Be Proactive and Positive: In your written application, let us know about your proactive attitude. Share examples of how you've tackled challenges or improved processes, as we love a can-do spirit here at StudySmarter!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention specific responsibilities from the job description that excite you and how you can contribute.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pybus Recruitment
✨Know the Company
Before your interview, take some time to research the automotive group. Understand their values, the brands they work with, and their commitment to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the company for customers. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate that you can handle the role's responsibilities.
✨Practice Common Interview Questions
Think about questions you might be asked, such as how you would handle a difficult customer or how you prioritise tasks. Practising your responses will help you feel more confident and articulate during the interview, making a great impression.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training programmes available or the company's approach to electric vehicles. This shows your enthusiasm for the role and your desire to grow within the company.