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- Tasks: Help customers with service bookings and provide expert advice on car repairs.
- Company: Join a prestigious automotive retailer known for luxury car brands.
- Benefits: Enjoy 23 days holiday, bonuses, high street discounts, and tailored training.
- Why this job: Be part of a dynamic team in a fast-paced environment with great career growth.
- Qualifications: Customer service experience and a full UK driver's licence are essential.
- Other info: Work Monday to Friday with occasional Saturday mornings, paid as overtime.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stockton-on-Tees, TS18 3RB
Salary: Up to £30,000 basic salary + bonus – OTE £37,000-£40,000 (uncapped)
Full Time and Permanent
Monday to Friday – 8.00am-6.00pm (1 hour lunch)
Role will involve working Saturday mornings on a rota basis which is currently 1 in 4 but which will eventually move to 1 in 6. Saturday working is paid as overtime.
Our client is a well-established automotive retailer representing prestigious car brands across the country. They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Stockton-on-Tees.
To be a Service Advisor, it is essential that you hold a full UK driver’s licence.
What does the role of Service Advisor involve?
- You’ll be providing estimates, booking and scheduling service/repair work for our clients' customers.
- You will advise a recommended course of action and accurately invoice for work carried out.
- You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to upsell.
What do you need to succeed as a Service Advisor?
- Background in customer service, sales and a keen interest in the automotive industry.
- Previous service advisor experience with a car dealership.
- Awesome organisation/admin skills and experience using computer systems.
- Upselling experience as well as being comfortable in a fast-paced environment.
- The ability to maintain customer service levels whilst meeting KPIs and deadlines.
- IT literate; our client uses ‘Pinnacle’ systems/software, so familiarity with Pinnacle would be ideal but it is not essential.
Benefits:
- 23 days holiday + bank holidays.
- Bonus / Commission.
- Pension Scheme.
- Your birthday off as an extra holiday.
- Paid day off every year to volunteer for a charity of your choice.
- High Street Discounts.
- Referral Scheme.
- Tailored training and endless career growth opportunities.
To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment.
Locations
Service Advisor - Car Dealership employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Car Dealership
✨Tip Number 1
Familiarise yourself with the specific car brands represented by the dealership. Knowing their models, features, and common customer queries can help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a sales context. Be prepared to discuss how you've successfully upsold products or services in previous roles, as this is crucial for the Service Advisor position.
✨Tip Number 3
If you have experience with Pinnacle or similar automotive software, be ready to talk about it. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn.
✨Tip Number 4
Prepare examples of how you've maintained high customer service levels under pressure. Think of specific situations where you met KPIs while ensuring customer satisfaction, as this will demonstrate your capability for the fast-paced environment.
We think you need these skills to ace Service Advisor - Car Dealership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly within the automotive industry. Emphasise any previous roles as a service advisor and showcase your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Service Advisor role. Mention your passion for the automotive industry and how your skills align with the responsibilities outlined in the job description.
Highlight Upselling Experience: Since upselling is a key part of the role, provide examples in your application of how you've successfully upsold products or services in previous positions. This will demonstrate your ability to maximise opportunities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at Pybus Recruitment
✨Show Your Passion for Cars
Make sure to express your enthusiasm for the automotive industry during the interview. Share any personal experiences or knowledge about cars that could demonstrate your genuine interest in the field.
✨Highlight Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've successfully handled customer queries and complaints in the past.
✨Demonstrate Organisational Skills
The job requires excellent organisation and admin skills. Be ready to talk about how you manage your time and tasks effectively, especially in a fast-paced environment. Consider mentioning any tools or methods you use to stay organised.
✨Prepare for Upselling Scenarios
As upselling is a key part of the role, think of examples where you've successfully upsold products or services before. Be ready to discuss your approach and how you identify opportunities to offer additional value to customers.
