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- Tasks: Lead a team, schedule services, and provide customer support in a luxury car dealership.
- Company: Join a prestigious automotive retailer known for premium car brands across the UK.
- Benefits: Enjoy 23 days holiday, bonuses, pension scheme, and discounts at high street stores.
- Why this job: Be part of a dynamic team with opportunities for growth and a chance to make an impact.
- Qualifications: Must have 2+ years as a Service Advisor and a full UK driver's licence.
- Other info: Work Monday to Friday with occasional Saturday mornings, paid as overtime.
The predicted salary is between 30472 - 40000 £ per year.
Job Title: Senior Service Advisor – Prestigious Car Brand Location: Stockton-on-Tees, TS18 3RB Salary: £30,472 basic salary + bonus – OTE £37,000-£40,000 (uncapped) Full Time and Permanent Monday to Friday – 8.00am-6.00pm (1 hour lunch) Role will involve working Saturday mornings on a rota basis which is currently 1 in 6 but Saturday working is paid as overtime. Our client is a well-established automotive retailer representing prestigious car Brands across the country They are now actively looking to recruit for a Senior Service Advisor for their premium and luxury car dealership in Stockton-on-Tees. To be a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence. What does the role of Senior Service Advisor involve? * You will be leading a small team of Service Advisors within the dealership * You’ll be providing estimates, booking and scheduling service/repair work for our clients customers * You will advise a recommended course of action and accurately invoice for work carried out * You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell What do you need to succeed as a Senior Service Advisor? * Background in customer service, sales and a keen interest in the automotive industry * Previous Senior Service / service advisor experience with a car dealership * Awesome organisation/admin skills and experience using computer systems * Upselling experience as well as being comfortable in fast-paced environment * The ability to maintain customer service levels whilst meeting KPI’s and deadlines * IT Literate, our client use ‘Pinnacle’ systems / software, so familiarity with Pinnacle would be preferable Benefits: · 23 days holiday + bank holidays · Bonus / Commission · Pension Scheme · Your birthday off as an extra holiday · Paid day off every year to volunteer for a charity of your choice · High Street Discounts · Referral Scheme · Tailored training and endless career growth opportunities Please only apply for this role if you have at least 2 years experience as a Service Advisor in a car dealership. To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment
Locations
Senior Service Advisor - Car Dealership employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - Car Dealership
✨Tip Number 1
Familiarise yourself with the Pinnacle system, as it's specifically mentioned in the job description. If you have experience with similar software, be ready to discuss how those skills can transfer to using Pinnacle.
✨Tip Number 2
Highlight your upselling experience during any conversations or interviews. Prepare specific examples of how you've successfully upsold products or services in previous roles, especially in a fast-paced environment.
✨Tip Number 3
Research the prestigious car brands represented by the dealership. Understanding their unique selling points and customer demographics will help you tailor your approach and demonstrate your genuine interest in the automotive industry.
✨Tip Number 4
Prepare to discuss your leadership skills, as you'll be leading a small team of Service Advisors. Think of examples where you've successfully managed a team or project, focusing on how you maintained high customer service levels while achieving targets.
We think you need these skills to ace Senior Service Advisor - Car Dealership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor in a car dealership. Emphasise your customer service skills, sales experience, and any specific achievements that demonstrate your ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your leadership skills. Mention your familiarity with Pinnacle systems if applicable, and explain how your background makes you a perfect fit for the Senior Service Advisor role.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that relate to the job description. Focus on your experience in upselling, managing a team, and providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you successfully handled customer queries or complaints, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Demonstrate Your Automotive Knowledge
Familiarise yourself with the latest trends in the automotive industry and the specific car brands the dealership represents. Being able to discuss these topics during the interview will show your genuine interest and expertise in the field.
✨Highlight Your Upselling Experience
Since upselling is a key part of the role, be ready to share specific instances where you successfully upsold products or services in your previous positions. This will illustrate your sales acumen and ability to maximise revenue for the dealership.
✨Prepare for Technical Questions
Expect questions related to the Pinnacle system and other software used in the role. If you're familiar with these systems, be prepared to discuss how you've used them in the past. If not, express your willingness to learn and adapt quickly.
