Senior Service Advisor - Automotive Sector

Job Title : Senior Service AdvisorLocation : Solihull, West MidlandsSalary : £30,000 – £35,000 (depending on experience) + bonusAbout the Role A prestigious and growing national Accident Repair business, with a large number of bodyshops across the UK, is seeking a dedicated Senior Bodyshop Service Advisor to join their Solihull head office call centre. This role offers a competitive salary, an attractive bonus structure, and the chance to work within a dynamic and supportive team environment.Benefits Competitive Remuneration : Earn between £30,000 and £35,000, commensurate with your experience, plus a performance-based bonus.Career Growth : Join a leading national company with ample opportunities for career progression and professional development.Supportive Environment : Work within a collaborative team that values your input and encourages continuous improvement.Central Location : Based in Solihull, enjoy the convenience of a well-connected location with excellent transport links.Key Responsibilities Client Interaction : Update client portals and ensure all customers receive a post-repair follow-up call.Outcome Analysis : Analyse customer feedback and repair outcomes to ensure high standards are maintained.Scorecard Management : Collate car manufacturing customer scorecards and provide detailed reports.Team Collaboration : Liaise with team leaders to relay customer and car manufacturer feedback, ensuring continuous improvement in service delivery.Ideal Candidate Industry Experience : The role is ideal for individuals with a background as a Bodyshop or Car Dealership Service Advisor.Communication Skills : Strong verbal and written communication skills are essential for effectively liaising with clients and team members.Tech-Savvy : Proficiency in IT is required to manage client portals and collate data efficiently.Organised : Exceptional organisational skills and attention to detail are crucial for managing multiple tasks and ensuring high-quality service.This role is perfect for a motivated individual looking to advance their career within a reputable and expanding company. If you possess the relevant skills and experience, this could be the next exciting step in your professional journey

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