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For Companies At a Glance
- Tasks: Lead a team of 20+ technicians, ensuring top-notch customer service and operational efficiency.
- Company: Join a prestigious car dealership in Glasgow known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and a supportive work environment.
- Why this job: Shape the aftersales department while driving performance and enhancing customer satisfaction.
- Qualifications: Proven experience in automotive aftersales management and strong leadership skills required.
- Other info: This role is perfect for results-driven professionals passionate about the automotive industry.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Senior Aftersales Manager – Car Dealership
Location: Glasgow
Salary: Circa £60,000 + car + bonus – OTE £80,000
Are you an experienced professional in the automotive industry seeking a new challenge? A prestigious car dealership in Glasgow is on the lookout for a Senior Aftersales Manager to join their dynamic team. This role offers the chance to lead a dedicated group of over 20 vehicle technicians, ensuring the highest standards of customer service and operational efficiency.
The dealership is renowned for its commitment to excellence and innovation, providing a supportive environment where your expertise will be highly valued. As a Senior Aftersales Manager, you will play a pivotal role in shaping the aftersales department, driving performance, and enhancing customer satisfaction.
Key Responsibilities:
– Oversee the daily operations of the aftersales department, ensuring seamless service delivery.
– Lead, mentor, and motivate a team of over 20 skilled vehicle technicians, fostering a culture of continuous improvement.
– Develop and implement strategic plans to increase departmental efficiency and profitability.
– Maintain strong relationships with customers, addressing their needs and ensuring their satisfaction.
– Monitor and analyse key performance indicators, using data to inform decision-making and drive improvements.
Essential Skills and Experience:
– Proven experience in an aftersales management role within the automotive industry.
– Strong leadership and team management skills, with a track record of developing high-performing teams.
– Excellent communication and interpersonal abilities, capable of building rapport with both staff and customers.
– In-depth knowledge of automotive repair and maintenance processes.
– Proficiency in using management software and tools to track performance and streamline operations.
This role offers a competitive salary and benefits package, along with the chance to work in a forward-thinking dealership that values innovation and customer satisfaction. If you are a results-driven professional with a passion for the automotive industry, this could be the perfect next step in your career.
Senior Aftersales Manager employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Aftersales Manager
✨Tip Number 1
Network within the automotive industry, especially in Glasgow. Attend local events or join online forums where professionals discuss aftersales management. Building connections can lead to insider information about the dealership and its culture.
✨Tip Number 2
Research the specific car dealership thoroughly. Understand their values, recent achievements, and customer service philosophy. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready with examples that showcase your ability to motivate and develop high-performing teams, as this is crucial for the Senior Aftersales Manager position.
✨Tip Number 4
Familiarise yourself with the latest trends in aftersales management and customer satisfaction strategies within the automotive sector. Being knowledgeable about current best practices will set you apart and show that you're proactive about continuous improvement.
We think you need these skills to ace Senior Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in aftersales management within the automotive industry. Emphasise your leadership skills and any achievements that demonstrate your ability to develop high-performing teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific examples of how you've improved customer satisfaction or operational efficiency in previous positions.
Highlight Key Skills: In your application, clearly outline your essential skills such as team management, communication, and knowledge of automotive repair processes. Use bullet points for clarity and impact.
Showcase Data-Driven Decision Making: Include examples of how you've used data to inform decisions and drive improvements in your previous roles. This will demonstrate your analytical skills and ability to monitor key performance indicators effectively.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Leadership Skills
As a Senior Aftersales Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your mentoring style and any improvements you've driven.
✨Demonstrate Industry Knowledge
Make sure you have a solid understanding of the automotive industry, particularly in aftersales management. Brush up on current trends, challenges, and innovations in the sector, as this will show your passion and commitment to the role.
✨Prepare for Performance Metrics Discussion
The dealership will likely want to know how you use data to drive performance. Be ready to discuss key performance indicators you've monitored in previous roles and how you've used that information to make informed decisions.
✨Emphasise Customer Relationship Management
Customer satisfaction is key in this role. Prepare to talk about how you've built and maintained strong relationships with customers in the past, including any strategies you've implemented to enhance their experience.
