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For Companies At a Glance
- Tasks: Lead and inspire teams to achieve operational excellence and customer satisfaction.
- Company: Join a forward-thinking organisation focused on growth and innovation.
- Benefits: Enjoy a competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact in a role that values leadership and customer experience.
- Qualifications: Minimum 3 years in the Franchised Automotive Sector with strong leadership skills required.
- Other info: Be part of a team dedicated to operational excellence and customer loyalty.
The predicted salary is between 43200 - 72000 £ per year.
Location: North East - Scotland
Salary: Up to £60k base salary and £88k OTE
Are you an experienced leader with a passion for operational excellence and customer satisfaction? This role as a Regional Operations Manager offers a dynamic and rewarding career path, where your expertise will be pivotal in driving success across multiple centres.
Applicants must have a minimum of 3 years experience in the Franchised Automotive Sector within the Aftersales Function.
Why This Role Stands Out:
- Impactful Leadership: Lead and inspire Centre Managers and their teams to achieve industry-leading standards.
- Professional Growth: Engage in continuous development, enhancing your leadership and operational skills.
- Customer-Centric Focus: Shape the customer experience, ensuring satisfaction and loyalty.
- Strategic Influence: Play a crucial role in business growth and profitability.
Key Responsibilities:
- Operational Excellence: Ensure Centre Managers adhere to administrative procedures, conduct regular stock checks, and maintain accurate stock profiles. Oversee routine monthly reports and ensure timely submission to Head Office.
- Team Leadership: Recruit, retain, and motivate a high-performing team. Provide training and performance management to ensure the right people are in the right positions.
- Customer Service: Coach and develop teams to deliver exceptional customer service. Ensure centres are well-resourced, particularly during peak periods, and maintain a professional, welcoming environment.
- Financial Performance: Develop and implement a structured business plan to achieve or exceed financial targets. Drive sales by ensuring effective sales techniques are utilised.
Skills and Experience Required:
- Leadership Experience: Proven track record in managing and developing teams.
- Operational Expertise: Strong understanding of administrative procedures, stock management, and audit processes.
- Customer Focus: Demonstrated ability to enhance customer satisfaction and drive sales.
- Strategic Thinking: Ability to devise and implement business plans and marketing strategies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to confidently explain inspection outcomes to customers.
Join a forward-thinking organisation where your leadership will make a tangible difference. Elevate your career and be part of a team dedicated to operational excellence and customer satisfaction.
Regional Manager employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager
✨Tip Number 1
Network with professionals in the franchised automotive sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on opportunities at StudySmarter.
✨Tip Number 2
Research our company culture and values. Understanding what we stand for will help you align your leadership style and operational strategies with our goals, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence and customer satisfaction in your previous roles. Highlighting measurable outcomes will demonstrate your impact and suitability for the role.
✨Tip Number 4
Familiarise yourself with the latest trends in the automotive sector, especially in aftersales. Being knowledgeable about current challenges and innovations will show us that you're proactive and ready to lead effectively.
We think you need these skills to ace Regional Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and operational expertise, particularly in the Franchised Automotive Sector. Use specific examples that demonstrate your ability to manage teams and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your skills align with the key responsibilities of the Regional Operations Manager role. Mention your strategic thinking and customer-centric focus to stand out.
Highlight Relevant Experience: When detailing your work history, emphasise your achievements in team leadership, financial performance, and customer service. Use metrics where possible to showcase your impact on previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Leadership Skills
As a Regional Operations Manager, your ability to lead and inspire teams is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and the outcomes achieved.
✨Demonstrate Operational Expertise
Be ready to discuss your understanding of operational processes, particularly in the franchised automotive sector. Highlight your experience with stock management and administrative procedures, as these are key aspects of the role.
✨Emphasise Customer-Centric Achievements
Since customer satisfaction is a priority, prepare to share specific instances where you enhanced customer experiences. Discuss strategies you implemented that led to increased loyalty and satisfaction.
✨Prepare for Strategic Discussions
Expect questions about your strategic thinking and business planning abilities. Be prepared to outline how you've developed and executed business plans in previous roles, and how those plans contributed to financial success.
