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For Companies At a Glance
- Tasks: Lead and inspire teams to achieve operational excellence and customer satisfaction.
- Company: Join a forward-thinking organisation focused on growth and innovation.
- Benefits: Enjoy a competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact in a role that values leadership and customer experience.
- Qualifications: Minimum 3 years in the Franchised Automotive Sector with strong leadership skills required.
- Other info: Opportunity for continuous development and strategic influence in business growth.
The predicted salary is between 43200 - 72000 £ per year.
Location: North West, North Wales
Salary: Up to £60k base salary and £88k OTE
Are you an experienced leader with a passion for operational excellence and customer satisfaction? This role as a Regional Operations Manager offers a dynamic and rewarding career path, where your expertise will be pivotal in driving success across multiple centres.
Applicants must have a minimum of 3 years experience in the Franchised Automotive Sector within the Aftersales Function.
Why This Role Stands Out:
- Impactful Leadership: Lead and inspire Centre Managers and their teams to achieve industry-leading standards.
- Professional Growth: Engage in continuous development, enhancing your leadership and operational skills.
- Customer-Centric Focus: Shape the customer experience, ensuring satisfaction and loyalty.
- Strategic Influence: Play a crucial role in business growth and profitability.
Key Responsibilities:
- Operational Excellence: Ensure Centre Managers adhere to administrative procedures, conduct regular stock checks, and maintain accurate stock profiles. Oversee routine monthly reports and ensure timely submission to Head Office.
- Team Leadership: Recruit, retain, and motivate a high-performing team. Provide training and performance management to ensure the right people are in the right positions.
- Customer Service: Coach and develop teams to deliver exceptional customer service. Ensure centres are well-resourced, particularly during peak periods, and maintain a professional, welcoming environment.
- Financial Performance: Develop and implement a structured business plan to achieve or exceed financial targets. Drive sales by ensuring effective sales techniques are utilised.
Skills and Experience Required:
- Leadership Experience: Proven track record in managing and developing teams.
- Operational Expertise: Strong understanding of administrative procedures, stock management, and audit processes.
- Customer Focus: Demonstrated ability to enhance customer satisfaction and drive sales.
- Strategic Thinking: Ability to devise and implement business plans and marketing strategies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to confidently explain inspection outcomes to customers.
Join a forward-thinking organisation where your leadership will make a tangible difference. Elevate your career and be part of a team dedicated to operational excellence and customer satisfaction.
Regional Manager employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager
✨Tip Number 1
Network with professionals in the franchised automotive sector. Attend industry events or join relevant online forums to connect with others who may have insights or opportunities related to the Regional Operations Manager role.
✨Tip Number 2
Research the company thoroughly. Understand their values, mission, and recent developments. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and operational expertise. Be ready to discuss how you've successfully managed teams and improved customer satisfaction in previous roles.
✨Tip Number 4
Practice your communication skills. Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or mentors to refine your ability to articulate your thoughts clearly and confidently.
We think you need these skills to ace Regional Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and operational expertise, particularly in the Franchised Automotive Sector. Use specific examples to demonstrate how you've driven customer satisfaction and financial performance in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and customer service. Mention how your strategic thinking and team leadership skills align with the company's goals and how you can contribute to their success.
Highlight Relevant Experience: Clearly outline your experience in managing teams and improving operational processes. Use metrics where possible to showcase your achievements, such as sales growth or customer satisfaction scores.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Leadership Skills
As a Regional Operations Manager, your leadership experience is crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, focusing on how you motivated and developed your team members.
✨Demonstrate Operational Expertise
Highlight your understanding of operational processes, especially in the franchised automotive sector. Discuss your experience with stock management and administrative procedures, as these are key aspects of the role.
✨Emphasise Customer-Centric Achievements
Prepare to share instances where you've enhanced customer satisfaction. Discuss strategies you've implemented that improved the customer experience and how they contributed to business success.
✨Prepare for Strategic Discussions
Be ready to talk about your approach to strategic thinking. Share examples of business plans or marketing strategies you've devised and how they positively impacted financial performance.
