Business/Office Manager in Newcastle upon Tyne

The Office Manager plays a central role in ensuring the smooth, compliant, and efficient operation of the business. This role has responsibility across people management (HR), financial administration, IT systems, health & safety, payroll coordination, marketing support, performance reporting, supplier management, and the leadership of an administrative team.

Management of Administrative Team

• Line management of a team of administrators
• Allocate workloads, set priorities, and monitor performance
• Provide day-to-day support, coaching, and development
• Conduct appraisals, one-to-ones, and performance reviews
• Ensure consistent processes and high standards of administration
• Identify opportunities to improve efficiency and team capability

Human Resources (HR)

• Recruitment coordination, onboarding, and induction
• Maintain employee records in line with GDPR
• Manage contracts, policies, handbooks
• Support employee relations and performance
• Coordinate training and appraisals
• Ensure compliance with UK employment law

Financial Accounting & Administration

• Day-to-day financial administration
• Process invoices and expenses
• Reconcile accounts and supplier statements
• Assist with budgets and cashflow
• Liaise with external accountants

Payroll Administration

• Collect and submit payroll data
• Liaise with payroll providers
• Manage pensions and statutory payments
• Resolve payroll queries

IT & Systems

• Oversee IT systems and providers
• Manage access and data security
• Support system improvements

Health & Safety

• Maintain health & safety policies
• Coordinate risk assessments
• Ensure regulatory compliance

Marketing & Website

• Maintain website content
• Coordinate marketing activity
• Liaise with agencies

Reporting & KPIs

• Prepare management reports
• Track KPIs and trends

Supplier Management

• Manage supplier relationships
• Monitor performance and costs

Requirements & Experience

Essential Experience

• Minimum 5 years’ experience in an Office Manager, Senior Administrator, Operations Manager, or similar role
• Proven experience managing and leading a team of administrators, including workload allocation, performance management, and development
• Hands-on experience across HR administration, including recruitment support, onboarding, employee records, and policy management
• Strong background in financial administration, including invoicing, expense processing, reconciliation, and working with external accountants
• Demonstrable experience coordinating or administering payroll, pensions, and statutory payments
• Experience overseeing IT systems and business software, including liaising with third-party IT providers
• Working knowledge of Health & Safety compliance and office-based risk management
• Experience producing management reports, KPIs, and performance dashboards
• Proven ability to manage suppliers, contracts, renewals, and service performance
• Experience supporting or coordinating website updates and basic marketing activity

Essential Skills & Knowledge

• Strong understanding of UK employment legislation, GDPR, and HR best practice
• Sound financial literacy with confidence handling budgets, costs, and financial controls
• High competence in Microsoft 365 (Outlook, Word, Excel, Teams) and business systems
• Excellent organisational skills with the ability to manage multiple priorities
• Strong people-management, communication, and stakeholder engagement skills
• High levels of accuracy, discretion, and confidentiality
• Proactive, solutions-focused approach with a continuous improvement mindset

Desirable Experience

• Experience working in a multi-functional or regulated environment
• Exposure to system implementation, digital transformation, or process improvement projects
• Experience supporting senior leadership with operational or strategic reporting
• Previous involvement in marketing coordination or brand management

Qualifications (Desirable)

• CIPD Level 3 or above (HR)
• AAT or equivalent finance qualification
• Health & Safety certification (e.g. IOSH Managing Safely)
• Relevant management or leadership qualification

Personal Attributes

• Confident leader with a supportive and collaborative management style
• Self-motivated and comfortable working autonomously
• Calm, professional, and effective under pressure
• Trusted and credible when handling sensitive business and people matters
• Adaptable and resilient in a changing business environment

Benefits

• £80,000 OTE
• Company Pension
• Good holiday allowance