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For Companies At a Glance
- Tasks: Lead and develop Service and Parts teams to achieve top performance and customer satisfaction.
- Company: Join a well-established automotive business in Southampton with a progressive culture.
- Benefits: Competitive salary, company vehicle scheme, enhanced holidays, and discounts on vehicle purchases.
- Other info: Enjoy ongoing professional training and a supportive team atmosphere.
- Why this job: Make a real impact in a stable environment with clear career development opportunities.
- Qualifications: Proven experience in Aftersales management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Pybus Recruitment is proud to be partnering with a well-established automotive business in Southampton to recruit an experienced Aftersales Manager. This is an excellent opportunity for a strong leader with a proven background in Service and Parts operations within a franchised dealer environment. The successful candidate will take full responsibility for the Aftersales department, driving performance, profitability, and exceptional customer satisfaction.
Key Responsibilities
- Lead, motivate, and develop Service and Parts teams to achieve departmental and business objectives
- Create, manage, and control service and parts budgets, ensuring targets are met or exceeded
- Oversee workshop operations to maximise efficiency, productivity, and quality standards
- Monitor, analyse, and report on key KPIs accurately and within required timescales
- Ensure all warranty processes are compliant, with claims processed and recovered efficiently
- Handle customer complaints promptly, delivering fair and effective resolutions
- Identify training requirements and support ongoing development across the department
- Work closely with the General Manager to support long-term Aftersales strategy and profitability
What’s on Offer
Our client is offering a competitive salary package and the opportunity to join a stable and progressive business with clear career development prospects. Benefits include:
- Structured induction programme and ongoing professional training
- Access to a company vehicle scheme
- Enhanced family-friendly leave policies
- Company pension scheme
- Enhanced holidays
- Discounts on vehicle purchases, servicing, and parts
- Access to a wide range of retail, lifestyle, and online discounts
About You
The ideal candidate will have:
- A proven track record managing a successful Aftersales department in a main dealer environment
- The ability to lead by example and inspire teams to exceed customer satisfaction and financial targets
- Experience with budgeting, forecasting, and financial performance management
- Strong communication and organisational skills
- Up-to-date knowledge of consumer legislation and FCA requirements
- A full UK driving licence
Locations
Aftersales Manager in Hampshire, Portsmouth employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for an Aftersales Manager. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved customer satisfaction in past roles. This will showcase your experience as an Aftersales Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing service and parts operations, and don’t forget to showcase any leadership roles you've had. We want to see how you can drive performance and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements in your past roles that demonstrate your ability to lead teams and manage budgets effectively. Let us know what excites you about joining our team!
Showcase Your KPIs Knowledge: Since monitoring and reporting on key KPIs is crucial for this role, make sure to mention your experience with this in your application. We love candidates who can analyse data and use it to drive improvements, so give us some examples of how you've done this before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Pybus Recruitment
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the Aftersales department. Be ready to discuss how you've previously managed budgets and driven profitability in your past roles. This shows you understand the financial side of the business.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams in the past. Think about specific situations where you’ve inspired your team to exceed customer satisfaction or financial targets, as this is crucial for the role.
✨Customer Complaints Handling
Be prepared to discuss how you handle customer complaints. Have a couple of real-life examples ready that demonstrate your ability to resolve issues effectively and fairly. This will show your potential employer that you prioritise customer satisfaction.
✨Stay Updated on Legislation
Brush up on consumer legislation and FCA requirements before the interview. Being knowledgeable about these regulations will not only impress your interviewers but also demonstrate your commitment to compliance and best practices in the industry.