At a Glance
- Tasks: Deliver top-notch customer service and manage service bookings in a dynamic automotive environment.
- Company: Join a respected automotive retailer with a focus on professional development.
- Benefits: Competitive salary, bonus potential, generous leave, and staff discounts.
- Other info: Exciting career progression opportunities and ongoing training available.
- Why this job: Be part of a supportive team and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service within the automotive industry and strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
Customer Service Advisor - Automotive Aftersales
Pybus Recruitment is delighted to be recruiting on behalf of a well-established and respected automotive retailer for an experienced Customer Service Advisor based in Glasgow. This is an excellent opportunity to join a busy and professional aftersales team where customer service is at the heart of everything they do. The successful candidate will be responsible for delivering a first-class customer experience while supporting the smooth operation of the service department.
The Role
As a Customer Service Advisor, you will act as the first point of contact for customers, ensuring their needs are understood and managed professionally throughout the service process. You will work closely with internal departments, maintain accurate records, and help drive customer satisfaction and business performance.
Key Responsibilities
- Providing excellent customer service both face-to-face and over the phone
- Managing service bookings and customer enquiries
- Keeping customers updated on vehicle progress and repair requirements
- Handling sensitive and confidential customer information
- Supporting the service team in achieving departmental targets
- Promoting additional products and services where appropriate
- Maintaining accurate customer records and administration
Why Apply?
This is a fantastic opportunity for an experienced automotive customer service professional to join a business that genuinely invests in its people. You'll be joining a supportive team environment with excellent earning potential, ongoing development, and long-term career prospects. If you're passionate about delivering exceptional customer service and are looking for your next challenge within the automotive industry, we'd love to hear from you. Apply today through Pybus Recruitment.
Requirements
About You
To be successful in this role, you will have:
- Previous experience as a Service Advisor, Customer Service Advisor, or similar customer-facing automotive role
- At least 1 year's experience within the automotive industry
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- The ability to prioritise workloads and meet deadlines
- A professional and customer-focused approach
- Experience working within a fast-paced environment
- A positive attitude, strong work ethic, and team-focused mindset
Benefits
What's On Offer?
- Basic Salary: £30,000 - £33,000 (dependent on experience)
- Bonus scheme with OTE up to £40,000
- 33 days annual leave including bank holidays
- Option to buy and sell annual leave
- Pension scheme
- Life assurance
- Staff discounts on servicing, repairs and parts
- Cycle to Work scheme
- Charity volunteering day
- Ongoing manufacturer and industry training
- Clear career progression opportunities within a successful automotive group
Service Advisor in Glasgow employer: Pybus Recruitment
As a Senior Business Manager at our Brentford car dealership, you will thrive in a dynamic work environment that prioritises customer satisfaction and team collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while fostering a supportive culture that values innovation and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pybus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pybus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pybus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Pybus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pybus Recruitment!
How to prepare for a job interview at Pybus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
