At a Glance
- Tasks: Deliver outstanding customer service and advise on vehicle repairs in a friendly manner.
- Company: Prestige Independent Dealership in Durham with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, monthly bonuses, and 28 days annual leave.
- Other info: Opportunities for career progression and staff discounts on parts.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 3 years of experience as a Service Advisor in the automotive sector required.
The predicted salary is between 30000 - 33000 £ per year.
Location: Durham, DH1
Salary: £30,000 - £33,000
Full Time and Permanent – Monday – Friday 8.00am - 5.30pm – 42.5 hours a week some weekend work
They are now actively looking to recruit a Service Advisor for their garage in Durham.
The Service Advisor will need to be capable of delivering an outstanding experience to the customers with a professional and friendly manner, advising on required repairs and clearly updating the customer throughout.
Our client is ideally looking for someone who has at least 3 years’ experience as a Service Advisor within the Automotive sector.
Essential Skills and Experience:
- Excellent communication skills both verbal and written.
- Ability to build rapport with customers.
- Excellent organisational skills.
- Ability to work as part of a team.
- Computer literacy.
- Working knowledge of Microsoft Packages in particular Excel.
- Valid driver’s license (preferred).
- Ability to process information accurately and efficiently.
- Flexibility.
- Previous customer service experience.
- Previous service advisor experience in the automotive industry.
In return for your hard work and dedication to the brand you will receive a competitive basic salary, and company benefits including:
- Pension Scheme.
- Monthly bonus.
- 28 days annual leave (including bank holidays).
- Gearbox training.
- Career progression.
- Staff discount on parts.
Job Types: Full-time, Permanent
Benefits:
- Company pension.
- Employee discount.
- Free parking.
- On-site parking.
Experience:
Service Advisor in Automotive sector: 2 years (required).
Service Advisor in Durham employer: Pybus Recruitment
As a Senior Business Manager at our Brentford car dealership, you will thrive in a dynamic work environment that prioritises customer satisfaction and team collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while fostering a supportive culture that values innovation and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Durham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pybus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pybus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Durham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pybus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Pybus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pybus Recruitment!
How to prepare for a job interview at Pybus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
