At a Glance
- Tasks: Manage customer complaints and provide legal support in a dynamic business environment.
- Company: Join a leading company focused on customer relations and compliance.
- Benefits: Earn up to £35,000 with hybrid work, 21 days holiday, and career growth.
- Other info: Collaborative team culture with opportunities to work closely with senior leaders.
- Why this job: Make a real impact on customer satisfaction and business performance.
- Qualifications: Experience in customer complaints and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Location: Chelmsford, CM1
Salary: Up to £35,000 per annum
Hours: Monday to Friday, 9:00am – 6:00pm
Holiday: 21 days annual leave + 8 bank holidays
About the Role
We are seeking a highly organised and professional Customer Relations Support individual to join our Compliance, Legal & Business Operations team. This is a unique opportunity for someone with experience in customer complaints, compliance, legal administration, or dispute resolution to play a key role in protecting and enhancing the company's reputation.
Reporting directly to the Senior Business Executive, you will act as a central point of contact for escalated customer concerns, regulatory complaints, and legal matters, while also supporting wider business operations and compliance activities. This varied and rewarding role offers the opportunity to work across customer relations, legal support, compliance, and business administration, making a real impact on both customer outcomes and business performance.
Key Responsibilities
- Customer Relations & Complaints Management
- Act as the primary contact for escalated customer complaints and complex aftersales issues.
- Manage customer cases from initial escalation through to successful resolution.
- Investigate disputes by reviewing documentation, gathering evidence, and liaising with internal teams.
- Resolve customer concerns professionally and efficiently before escalation to formal complaints or legal proceedings.
- Ensure complaints are handled in accordance with company procedures and regulatory requirements.
- Work closely with customer service teams to deliver fair and timely outcomes.
- Legal & Regulatory Support
- Provide paralegal-style support on legal, regulatory, and compliance matters.
- Assist with small claims cases, preparing correspondence, evidence packs, and supporting documentation.
- Draft formal responses relating to complaints, legal notices, and regulatory enquiries.
- Maintain organised and confidential legal and compliance records.
- Support the Legal Case Handler with complex disputes and risk management activities.
- Assist the business in maintaining compliance with consumer legislation and regulatory obligations.
- Business Operations Support
- Provide administrative and operational assistance to the Senior Business Executive.
- Support compliance processes, contract administration, and policy documentation.
- Assist with cross-functional projects involving customer care, compliance, and operational improvements.
- Contribute to governance, regulatory, and business improvement initiatives.
- Reporting & Administration
- Maintain accurate records of complaints, disputes, and legal matters.
- Track case progress and ensure all documentation is properly managed.
- Prepare reports highlighting trends, recurring issues, and potential business risks.
- Support the continuous improvement of customer resolution and compliance processes.
About You
Essential Skills & Experience
- Previous experience handling customer complaints, disputes, or case management.
- Strong administrative and organisational skills.
- Excellent written and verbal communication abilities.
- Ability to investigate issues thoroughly and identify practical solutions.
- Capable of managing multiple cases and priorities simultaneously.
- Professional, calm, and confident approach when dealing with sensitive matters.
- Proficient in Microsoft Office applications.
Desirable Experience
- Experience within the automotive or motor trade sector.
- Background in legal administration, compliance, regulatory, or paralegal environments.
- Knowledge of dispute resolution and small claims processes.
- Understanding of consumer rights legislation.
- Awareness of FCA regulations and compliance requirements.
What's On Offer?
- Salary up to £35,000
- Hybrid working arrangement
- Monday-Friday working hours (9am-6pm)
- 21 days holiday plus bank holidays
- Varied and challenging role with genuine career development opportunities
- Opportunity to work closely with senior business leaders
- Supportive and collaborative working environment
Customer Relations Support in Chelmsford employer: Pybus Recruitment
As a Senior Business Manager at our Brentford car dealership, you will thrive in a dynamic work environment that prioritises customer satisfaction and team collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while fostering a supportive culture that values innovation and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Support in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pybus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pybus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Support in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pybus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Pybus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pybus Recruitment!
How to prepare for a job interview at Pybus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
