Business/Office Manager

Role OverviewThe Office Manager plays a central role inensuring the smooth, compliant, and efficient operation of the business. Thisrole has responsibility across people management (HR), financialadministration, IT systems, health & safety, payroll coordination,marketing support, performance reporting, supplier management, and theleadership of an administrative team.Management of Administrative Team• Line management of a team ofadministrators• Allocate workloads, set priorities, andmonitor performance• Provide day -to -day support, coaching, anddevelopment• Conduct appraisals, one -to -ones, andperformance reviews• Ensure consistent processes and highstandards of administration• Identify opportunities to improveefficiency and team capabilityHuman Resources (HR)• Recruitment coordination, onboarding, andinduction• Maintain employee records in line withGDPR• Manage contracts, policies, handbooks• Support employee relations andperformance• Coordinate training and appraisals• Ensure compliance with UK employment lawFinancial Accounting & Administration• Day -to -day financial administration• Process invoices and expenses• Reconcile accounts and supplierstatements• Assist with budgets and cashflow• Liaise with external accountantsPayroll Administration• Collect and submit payroll data• Liaise with payroll providers• Manage pensions and statutory payments• Resolve payroll queriesIT & Systems• Oversee IT systems and providers• Manage access and data security• Support system improvementsHealth & Safety• Maintain health & safety policies• Coordinate risk assessments• Ensure regulatory complianceMarketing & Website• Maintain website content• Coordinate marketing activity• Liaise with agenciesReporting & KPIs• Prepare management reports• Track KPIs and trendsSupplier Management• Manage supplier relationships• Monitor performance and costsRequirementsRequirements & ExperienceEssential ExperienceMinimum 5 years’ experience in an Office Manager, Senior Administrator, Operations Manager, or similar roleProven experience managing and leading a team of administrators, including workload allocation, performance management, and developmentHands -on experience across HR administration, including recruitment support, onboarding, employee records, and policy managementStrong background in financial administration, including invoicing, expense processing, reconciliation, and working with external accountantsDemonstrable experience coordinating or administering payroll, pensions, and statutory paymentsExperience overseeing IT systems and business software, including liaising with third -party IT providersWorking knowledge of Health & Safety compliance and office -based risk managementExperience producing management reports, KPIs, and performance dashboardsProven ability to manage suppliers, contracts, renewals, and service performanceExperience supporting or coordinating website updates and basic marketing activityEssential Skills & KnowledgeStrong understanding of UK employment legislation, GDPR, and HR best practiceSound financial literacy with confidence handling budgets, costs, and financial controlsHigh competence in Microsoft 365 (Outlook, Word, Excel, Teams) and business systemsExcellent organisational skills with the ability to manage multiple prioritiesStrong people -management, communication, and stakeholder engagement skillsHigh levels of accuracy, discretion, and confidentialityProactive, solutions -focused approach with a continuous improvement mindsetDesirable ExperienceExperience working in a multi -functional or regulated environmentExposure to system implementation, digital transformation, or process improvement projectsExperience supporting senior leadership with operational or strategic reportingPrevious involvement in marketing coordination or brand managementQualifications (Desirable)CIPD Level 3 or above (HR)AAT or equivalent finance qualificationHealth & Safety certification (e.g. IOSH Managing Safely)Relevant management or leadership qualificationPersonal AttributesConfident leader with a supportive and collaborative management styleSelf -motivated and comfortable working autonomouslyCalm, professional, and effective under pressureTrusted and credible when handling sensitive business and people mattersAdaptable and resilient in a changing business environmentBenefits£80,000 OTECompany PensionGood holiday allowance