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- Tasks: Be the friendly face of our busy automotive repair centre, managing customer interactions and bookings.
- Company: Join a large national Accident Repair Business with a supportive team culture.
- Benefits: Enjoy a competitive salary, performance bonuses, and ongoing training opportunities.
- Other info: Immediate interview and start date available for eager applicants.
- Why this job: Make a real difference in customer experiences while developing your career in a dynamic environment.
- Qualifications: Experience in a Service Advisor role and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Harlesden, London, NW10
Salary: Industry Leading Salary + Bonus
Full Time and Permanent – Monday to Friday
Our client is a large national Accident Repair Business, they have got a new large Accident Repair Bodyshop site based in Harlesden, NW10 which will handle a mixture of Commercial Vehicles and Cars. They are looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Key Responsibilities:
- Greet customers warmly, both in person and over the phone
- Manage repair bookings, vehicle handovers, and updates throughout the process
- Liaise with technicians, insurers, and suppliers to ensure smooth communication
- Handle queries and resolve any issues promptly and professionally
- Keep accurate records and maintain a high level of attention to detail
What We’re Looking For:
- Proven experience in a Service Advisor role in a Car Dealership or Bodyshop Environment
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and handle multiple tasks efficiently
- Good IT skills and the ability to learn new systems quickly
- A genuine passion for delivering great service
What our client Offer:
- Competitive salary with performance-based bonus opportunities
- Ongoing training and career development
- A supportive, team-focused working environment
Immediate interview and start date available. To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment.
Bodyshop Customer Service Advisor employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Customer Service Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Try role-playing common scenarios with a friend to get comfortable with handling customer queries.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experience where you managed multiple tasks or resolved issues efficiently. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Bodyshop Customer Service Advisor
Some tips for your application 🫡
Craft a Friendly Introduction: Start your application with a warm and engaging introduction. We want to see your personality shine through, so don’t be afraid to show us why you’re the perfect fit for our Bodyshop Customer Service Advisor role!
Highlight Relevant Experience: Make sure to showcase any previous experience in a similar role, especially in a car dealership or bodyshop environment. We love seeing how your background aligns with what we’re looking for, so be specific about your achievements!
Show Off Your Communication Skills: Since this role is all about interacting with customers, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your CV and cover letter, and maybe even share a quick example of how you’ve handled customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Pybus Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Bodyshop Customer Service Advisor. Familiarise yourself with the tasks like managing repair bookings and liaising with technicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice how you articulate your thoughts. Think of examples from your past experience where you’ve successfully handled customer queries or resolved issues. This will showcase your ability to remain calm under pressure and handle multiple tasks efficiently.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. For instance, be ready to discuss how you would manage a difficult customer or a situation where you had to juggle multiple tasks. Having clear, structured answers will help you feel more confident during the interview.
✨Demonstrate Your Passion for Service
Let your enthusiasm for delivering great service shine through. Share stories that highlight your commitment to customer satisfaction and how you go the extra mile. This will resonate well with the interviewers and show that you’re a great fit for their team-focused environment.