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- Tasks: Assist the Aftersales Manager in running the Service Department and enhancing customer satisfaction.
- Company: Join a top 25 Sunday Times best company to work for, known for its excellent culture.
- Benefits: Enjoy 33 days annual leave, pension scheme, employee discounts, and a cycle to work scheme.
- Why this job: Make a real impact by leading a team and driving exceptional customer care.
- Qualifications: Experience in a main dealer and team leadership skills are essential.
- Other info: Full driving licence required; opportunities for training and career progression available.
The predicted salary is between 32000 - 48000 £ per year.
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This range is provided by Pybus Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Pybus Recruitment
Automotive Recruiter with over 20 years experience – Pybus Recruitment – e-mail: call: 07916340197 – If you are looking…
Salary: Circa £40,000 (depending on experience) + bonus + Benefits – OTE 46-48K
Full Time and Permanent – Mon-Fri 8am-6pm and 1 in 4 Saturdays
An amazing opportunity with one of the top 25 Sunday Times bests big companies to work for.
Our client has a fantastic opportunity for an Assistant Aftersales Manager to join them at their dealership in Dagenham.
You\’ll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You\’ll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You\’ll be able to make a difference and motivate other team members to achieve their business goals.
- Can you lead by example?
- Have you gained experience in a main dealer?
- Are you self-motivated, committed and tenacious?
- Have you had team leadership experience, and have a proven track record?
Job Purpose:
To drive the standard in customer care. You’ll organise and operate the service function within the dealership optimising the use of available resources and ensuring the highest level of customer service is maintained. You’ll exemplify our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Key Responsibilities and Accountabilities:
- Support the effective management of the dealerships Aftersales function.
- Maximise the use of all available resources to ensure the department is run in the most effective manner.
- Give the diverse customer base a positive impression of themselves and our client
- Deliver the most positive customer experience possible, in line with our clients PPA.
- Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
- Work with customers to the highest ethical and professional standards to build long –term profitable relationships.
- Demonstrate exceptional product knowledge and communicate this appropriately with customers.
- Act proactively to add value.
- Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
- Identify opportunities for reducing waste/inefficiency or improving quality.
Together there are generous rewards and a structured approach to training and development, plus opportunities to progress.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Employee vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Candidates must have a full and valid driving licence.
To apply for this role please submit your CV to Jonathan Sweasey at Pybus Recruitment
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management, General Business, and Other
-
Industries
Retail Motor Vehicles
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Assistant Aftersales Manager employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager
✨Tip Number 1
Familiarise yourself with the dealership's brand and values. Understanding their Purpose, Principles, and Ambition (PPA) will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Highlight your experience in customer service and team leadership. Be ready to share specific examples of how you've motivated teams and improved customer satisfaction in previous roles, as this is crucial for the Assistant Aftersales Manager position.
✨Tip Number 3
Prepare to discuss your knowledge of automotive products and services. Being able to communicate effectively about these topics will show your expertise and ability to support both customers and colleagues.
✨Tip Number 4
Network with current or former employees of the dealership. This can provide you with insider insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Assistant Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in a main dealer environment. Mention specific examples of how you've maximised resources and improved customer satisfaction in previous roles.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to drive performance and enhance customer care. This could be in the form of increased sales figures or improved customer feedback scores.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Leadership Skills
As an Assistant Aftersales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your leadership style.
✨Understand Customer Care Standards
Familiarise yourself with the company's customer care principles and be ready to discuss how you can uphold and enhance these standards. Think of specific instances where you've gone above and beyond for customers in previous roles.
✨Demonstrate Product Knowledge
Be prepared to discuss the products and services offered by the dealership. Research common automotive issues and solutions, and think about how you can communicate this knowledge effectively to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Practice articulating your thought process and the steps you would take to resolve various situations.
