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- Tasks: Lead the Aftersales team, ensuring top-notch customer service and meeting sales targets.
- Company: Join one of the Sunday Times' top 25 best companies to work for.
- Benefits: Enjoy a competitive salary, bonus potential, company car, and generous leave.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction.
- Qualifications: 3+ years as an Aftersales Manager with strong leadership skills required.
- Other info: Opportunities for training, development, and community volunteering.
The predicted salary is between 52000 - 75000 £ per year.
Location: Dagenham
Salary: From £52,000 basic salary (depending on experience) + Bonus (OTE Up to 75k) + Company Car + Benefits
Full Time and Permanent
An amazing opportunity with one of the top 25 Sunday Times best big companies to work for. We have a great opportunity for an experienced Aftersales Manager who will be responsible for the Service Department within our client’s Dagenham Transit Dealership and ensure that volume and profit targets are met. The successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business. The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. We are looking for someone who is enthusiastic, self-motivated and has the ability to motivate and support others in a fast-paced environment.
Job Purpose:
To drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team. You’ll be responsible for ensuring profit and volume targets are met and managing processes and systems in line with Company and Brand Dealer standards. You’ll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.
Key Responsibilities and Accountabilities:
- Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures
- Deliver exceptional customer service to a wide range of customers, by identifying, meeting, and exceeding their expectations.
- Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
- Manage all opportunities to deliver value-added sales.
- Work with internal and external stakeholders to meet all customer service indices in line with our client's PPA.
- Maximise productivity and meet income targets.
- Identify new opportunities to innovate and improve all aspects of the business.
- Balance the complexities of resource allocation, including parts and labour.
- To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
- Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales.
About you:
- A key collaborator
- Self-motivated, dedicated, and determined
- Someone who is enthusiastic, and can motivate and support others in a fast-paced environment
- Have a proven history of team leadership
- Have a minimum of 3 years of experience as an Aftersales Manager
- Full and Valid driving licence
Together there are generous rewards and a structured approach to training and development, plus opportunities to progress. In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry-leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Employee vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
To apply for this exciting role please submit your full and up to date CV to Scott Tate at Pybus Recruitment.
Aftersales Manager employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially in aftersales services. This knowledge will help you demonstrate your understanding of the market and how you can contribute to improving service delivery.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those who have experience in aftersales management. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved sales performance in previous roles. Highlighting your leadership skills and results-driven approach will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to innovate by thinking of new strategies or processes that could enhance customer service and operational efficiency. Presenting fresh ideas during discussions can demonstrate your proactive mindset.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Aftersales Manager. Focus on your achievements in team leadership, customer service, and sales performance to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've driven customer care and met financial targets in previous positions.
Highlight Key Skills: Emphasise skills such as team management, customer service excellence, and innovation in your application. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, improved performance, or resolved conflicts.
✨Understand Customer Service Excellence
Familiarise yourself with the principles of exceptional customer service. Be ready to discuss how you would ensure that customer expectations are not just met but exceeded, as this is crucial for the role.
✨Highlight Your Analytical Skills
The role requires monitoring sales activity and performance. Be prepared to talk about how you've used data to drive decisions in previous roles, and how you plan to maximise productivity and meet income targets.
✨Demonstrate Your Passion for Innovation
The company is looking for someone who can identify new opportunities for improvement. Think of specific instances where you've introduced innovative solutions in your previous roles and be ready to share these during the interview.
