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- Tasks: Lead the Aftersales team, ensuring top-notch customer service and meeting sales targets.
- Company: Join a top 25 Sunday Times best company to work for in Dagenham.
- Benefits: Enjoy a competitive salary, bonus potential, company car, and generous leave.
- Why this job: Be part of a dynamic team that values innovation and customer care.
- Qualifications: 3+ years as an Aftersales Manager with a valid driving licence required.
- Other info: Opportunities for training, development, and community volunteering.
The predicted salary is between 50000 - 55000 £ per year.
An amazing opportunity with one of the top 25 Sunday Times best big companies to work for. We have a great opportunity for an experienced Aftersales Manager who will be responsible for the Service Department within our client’s Dagenham Transit Dealership and ensure that volume and profit targets are met. The successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business. The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. We are looking for someone who is enthusiastic, self-motivated and has the ability to motivate and support others in a fast-paced environment.
Job Purpose: To drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team. You’ll be responsible for ensuring profit and volume targets are met and managing processes and systems in line with Company and Brand Dealer standards. You’ll demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.
Key Responsibilities and Accountabilities:
- Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures.
- Deliver exceptional customer service to a wide range of customers, by identifying, meeting, and exceeding their expectations.
- Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
- Manage all opportunities to deliver value-added sales.
- Work with internal and external stakeholders to meet all customer service indices in line with our client's PPA.
- Maximise productivity and meet income targets.
- Identify new opportunities to innovate and improve all aspects of the business.
- Balance the complexities of resource allocation, including parts and labour.
- To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
- Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales.
About you:
- A key collaborator.
- Self-motivated, dedicated, and determined.
- Someone who is enthusiastic, and can motivate and support others in a fast-paced environment.
- Have a proven history of team leadership.
- Have a minimum of 3 years of experience as an Aftersales Manager.
- Full and Valid driving licence.
Together there are generous rewards and a structured approach to training and development, plus opportunities to progress. In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry-leading package.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- Employee vehicle purchase scheme.
- Discount on Service, Bodyshop and Parts.
- 1 day each year volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to Perks at Work discount website.
To apply for this exciting role please submit your full and up to date CV to Scott Tate at Pybus Recruitment.
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Research the company culture and values of the dealership. Understanding their Purpose, Principles, and Ambition (PPA) will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the work environment and expectations, which can help you tailor your discussions and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to lead a team and drive sales. Highlight instances where you exceeded targets or improved customer satisfaction, as these are key aspects of the Aftersales Manager role.
✨Tip Number 4
Familiarise yourself with the latest trends in the automotive industry, particularly in aftersales service. Being knowledgeable about innovations and best practices will position you as a forward-thinking candidate who can bring fresh ideas to the dealership.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Aftersales Manager. Focus on your achievements in customer service, team leadership, and sales performance to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've driven customer care and met financial targets in previous positions.
Highlight Key Skills: Emphasise skills such as team management, customer service excellence, and innovation in your application. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired others and achieved targets.
✨Understand Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Think about specific instances where you exceeded customer expectations and how that impacted the business positively.
✨Highlight Your Analytical Skills
Since the role involves monitoring sales activity and performance, be prepared to talk about how you analyse data to make informed decisions. Share examples of how you've used metrics to drive improvements in sales or productivity.
✨Demonstrate Your Innovation Mindset
The job requires identifying new opportunities for improvement. Come equipped with ideas or strategies you've implemented in previous roles that led to innovation or enhanced processes within the service department.
