At a Glance
- Tasks: Lead and motivate a workshop team to deliver top-notch customer service and productivity.
- Company: Join an independent dealer group with a strong presence across the UK.
- Benefits: Enjoy competitive salary, performance bonuses, 33 days leave, and employee discounts.
- Other info: Full-time role with excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in service departments and team coaching; driving licence required.
The predicted salary is between 28800 - 43200 £ per year.
Location: Southampton
Salary: Up to £36,000 (depending on experience) + bonus – OTE £44,000 + benefits
- Performance Related Bonus
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Access to Perks at Work discount website
Role is full time and permanent. 45 hours a week – Monday to Friday and Saturday’s on a rota basis.
Our client is an independent dealer group which operates a network of 61 dealership sites in the UK and channel islands. Our client is now looking for a Workshop Controller for their Dealership in Southampton.
Job Purpose: Reporting into the Aftersales Manager, you will be responsible for driving the standard in customer car leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality. You'll motivate technicians to ensure targets are being met as well as ensuring a high level of productivity and quality of service is being delivered. You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with Service Reception thereby maintaining customer satisfaction.
Key Responsibilities and Accountabilities:
- Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop.
- Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results.
- Liaise with the Service department, and provide technical advice to colleagues and customers.
- Ensure all incoming work is planned and managed effectively.
- Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
- Manage, coach and support the technical team.
- Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols.
Essential Skills and Experience:
- IT literate, and familiar with web-based process and stock management systems.
- Evidence of previous service department experience.
- Evidence of coaching and motivating a team.
- Experience working as a fully qualified technician (preferred level 3).
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of ‘Right to work in the UK’.
To apply for this role please submit your full and up to date CV to Scott at Pybus Recruitment.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
Licence / Certification: driving licence (required)
Workshop Controller employer: Pybus Recruitment Ltd
Join a leading Accident Repair Group in Gloucester, where you will thrive in a supportive and collaborative work culture that prioritises employee growth through ongoing training and development. With competitive salaries and performance-related bonuses, this role as a Vehicle Damage Assessor not only offers financial rewards but also the opportunity to make a meaningful impact in the automotive repair industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who might know about opportunities at dealerships. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to workshop management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to meet potential employers, highlight your experience in motivating teams and achieving targets. Use specific examples to demonstrate how you've driven success in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in the workshop environment.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing teams, customer service, and any relevant technical skills. We want to see how you can bring value to our workshop!
Show Off Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve met targets or improved processes in previous roles. This helps us see the impact you can make.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out. We’re looking for someone who fits into our team culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Pybus Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge and experience in the service department. Be ready to discuss specific examples of how you've motivated a team or improved productivity in previous roles. This will show that you understand the workshop environment and can hit the ground running.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to lead and motivate your team. Prepare to share instances where you've successfully coached or managed a team. Highlight your ability to set targets and achieve results, as this is crucial for the role.
✨Communicate Effectively
Communication is key in this role, so practice articulating your thoughts clearly. Think about how you would explain technical issues to customers or colleagues who may not have the same level of expertise. Being able to convey complex information simply will impress your interviewers.
✨Understand the Company Culture
Research the independent dealer group and their values. Knowing their approach to customer service and how they operate will help you align your answers with what they’re looking for. It shows you're genuinely interested in the company and ready to contribute to their success.
