At a Glance
- Tasks: Build strong relationships with retailers and ensure top-notch customer experiences.
- Company: Join one of the UK's fastest-growing automotive brands.
- Benefits: Enjoy a competitive salary, bonus potential, and a tax-efficient company car scheme.
- Other info: Flexible working hours with excellent career growth opportunities.
- Why this job: Make a real impact in the automotive industry while travelling across London.
- Qualifications: Experience in senior aftersales management and strong relationship-building skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Covering London and surrounding area
Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme
Working Hours: Full Time and Permanent – Monday to Friday – 9.00am-5.30pm
Our client is one of the fastest-growing automotive brands in the UK, bringing innovative products and a fresh customer experience to the UK market. The role involves working directly for the manufacturer and traveling to the region's retailers across London and surrounding area. The majority of sites are in London, so we look for someone living within commutable distance of London who is willing to travel extensively across the region and visit our head office in Chiswick Park regularly. Role initially includes overseeing approximately 10 dealerships, with potential for growth as the network expands.
Main Responsibilities
- Develop robust relationships with regional retailers and manage elements such as cover, reward challenge, and penalty.
- Take ownership of customer cases, ensuring a smooth customer journey and root‑cause analysis of vehicle conditions.
- Support Technical and Warranty teams by managing dealer objections and time‑frames, and adding technical or warranty support to the dealer visit agenda.
- Conduct frequent and planned dealer visits to measure network ability to deliver optimal customer experience, requiring extensive travel across the region.
- Manage and influence Dealer Balance Scorecard (DBS) metrics.
- Attend and support brand events throughout the year, which may be outside your region and outside business hours.
- Exercise insight, management and decision‑making to resolve customer complaints promptly.
- Drive parts targets by managing reminder funnels and VHC processes to increase repeat and incremental parts purchases.
- Measure and manage parts returns.
- Track 3‑, 6‑, 9‑ and 12‑month trends, celebrating positives, stabilising negatives, and ensuring sustained performance.
- Maximise customer experience and dealer profitability via the Dealer Balance Scorecard.
Requirements
- Senior aftersales management background – either in a similar role at an OEM manufacturer or a multi‑site dealership.
- Flexible with daily regional travel and occasional national travel and overnight stays.
- Full and clean driving licence.
- IT literate – proficient in Microsoft Office, reporting and data‑analysis platforms.
- Able to manage a busy diary that may change at a moment’s notice.
- Strong relationship‑building skills.
- Robust, calm, and efficient, able to take on significant responsibility.
- Adaptable; willing to take new instructions; capable of meeting deadlines and deliverables.
Benefits
- Up to 15% bonus potential.
- Tax‑efficient company car scheme.
- 7% pension contribution on a 5% employee contribution.
- Private health insurance and dental insurance.
- Life cover.
- Critical illness cover.
- 25 days holiday plus bank holidays.
Regional Aftersales Manager employer: Pybus Recruitment Ltd
As a rapidly expanding automotive brand in the UK, our company offers an exceptional work environment for the Regional Aftersales Manager role, with a strong focus on employee development and a supportive culture. Employees benefit from a competitive salary, generous bonus potential, and a comprehensive benefits package, including private health insurance and a tax-efficient company car scheme. With opportunities for growth as the network expands and a commitment to fostering robust relationships within the industry, this position is ideal for those seeking a meaningful and rewarding career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Aftersales Manager
✨Network Like a Pro
Get out there and connect with people in the automotive industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at companies you’re interested in. Building relationships can open doors that a CV just can’t.
✨Ace the Interview
When you land that interview, prepare to showcase your knowledge about the company and its products. Be ready to discuss how your experience aligns with their needs, especially in aftersales management. Practice common interview questions and have some insightful questions of your own to ask!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It shows your appreciation and keeps you fresh in their minds. Mention something specific from the conversation to make it personal and memorable.
✨Apply Through Our Website
We’ve got loads of opportunities waiting for you on our website. Applying directly through us not only makes it easier but also gives you a better chance of being noticed. So, what are you waiting for? Get applying!
We think you need these skills to ace Regional Aftersales Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight your senior aftersales management experience and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your relationship-building skills and your ability to manage dealer performance, as these are key aspects of the job. Let us know what excites you about working with us!
Showcase Your IT Skills:Since the role requires proficiency in Microsoft Office and data analysis platforms, make sure to mention your IT skills in your application. We love candidates who can leverage technology to enhance customer experiences and drive performance!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pybus Recruitment Ltd
✨Know Your Stuff
Make sure you’re well-versed in the automotive industry, especially regarding aftersales management. Brush up on the latest trends and challenges in the sector, as well as the specific brand you’re interviewing for. This will show your genuine interest and help you stand out.
✨Showcase Your Relationship Skills
Since this role involves building strong relationships with regional retailers, be prepared to discuss your past experiences in relationship management. Have examples ready that demonstrate how you’ve successfully navigated challenges and built rapport with clients or partners.
✨Be Ready to Travel
As the job requires extensive travel across London and beyond, express your willingness and flexibility regarding travel. Share any relevant experiences where you managed a busy schedule or adapted to changing plans, highlighting your organisational skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around customer complaints and dealer performance. Think of specific scenarios from your past roles where you resolved issues effectively, and be ready to explain your thought process and outcomes.
