At a Glance
- Tasks: Resolve complex technical cases and provide on-site support to dealers.
- Company: Fast-growing international automotive manufacturer with exciting UK expansion.
- Benefits: Up to £60k salary, 15% bonus, tax-efficient company car, and hybrid working.
- Other info: Great career progression opportunities and a chance to influence the industry.
- Why this job: Join a dynamic team and work with cutting-edge vehicle technologies.
- Qualifications: 5+ years in automotive support, strong diagnostics skills, and customer-focused.
The predicted salary is between 38250 - 46750 £ per year.
Location: London - Chiswick Park (Office Based)
MONDAY TO FRIDAY ONLY
Salary: Up to £60k basic + 15% bonus
Tax efficient company car
Hybrid Working
We are recruiting a Technical Support Specialist on behalf of a fast‑growing international automotive manufacturer in the UK. This role is ideal for an experienced automotive technical professional who enjoys problem‑solving, dealer support and working with new vehicle technologies in a growing brand environment.
Key Responsibilities
- Manage and resolve complex technical cases via the manufacturer’s technical support system
- Provide on‑site technical assistance to the UK dealer network
- Prioritise and manage multiple open cases simultaneously
- Escalate unresolved issues to engineering teams and drive timely resolutions
- Support Quality, Customer Experience and Warranty teams on technical matters
- Review technical documentation from HQ and ensure UK market applicability
- Create and deliver technical training, presentations and dealer seminars
- Develop and update technical bulletins, troubleshooting guides and training materials
About You
- Minimum 5 years’ experience in automotive technical support or diagnostics
- Technical or engineering qualification (Master Technician or equivalent experience considered)
- Strong fault‑finding and diagnostics capability
- Confident using diagnostic tools and engineering logging systems
- Experience with hybrid and EV systems highly desirable
- Able to interpret electrical diagrams and engineering drawings
- Customer‑focused, organised and able to influence at all levels
- Willing to travel UK‑wide, including overnight stays
- Full UK driving licence
Why Apply?
- Join a growing automotive brand at an exciting stage of its UK expansion
- Work with modern vehicle platforms and new technologies
- Long‑term development and career progression potential
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