At a Glance
- Tasks: Manage aftersales for regional retailers, ensuring top-notch customer experiences and dealer performance.
- Company: Join one of the UK's fastest-growing automotive brands with a fresh approach.
- Benefits: Enjoy a competitive salary, bonus potential, company car scheme, and generous holiday allowance.
- Other info: Flexible travel across London with excellent career growth opportunities.
- Why this job: Make a real impact in the automotive industry while building strong relationships.
- Qualifications: Experience in senior aftersales management and strong relationship-building skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Covering London and surrounding area
Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme
Working Hours: Full Time and Permanent – Monday to Friday – 9.00am-5.30pm
Our client is one of the fastest-growing automotive brands in the UK, bringing innovative products and a fresh customer experience to the UK market. The role involves working directly for the manufacturer and traveling to the region's retailers across London and surrounding area. The majority of sites are in London, so we look for someone living within commutable distance of London who is willing to travel extensively across the region and visit our head office in Chiswick Park regularly. Role initially includes overseeing approximately 10 dealerships, with potential for growth as the network expands.
Main Responsibilities
- Develop robust relationships with regional retailers and manage elements such as cover, reward challenge, and penalty.
- Take ownership of customer cases, ensuring a smooth customer journey and root‑cause analysis of vehicle conditions.
- Support Technical and Warranty teams by managing dealer objections and time‑frames, and adding technical or warranty support to the dealer visit agenda.
- Conduct frequent and planned dealer visits to measure network ability to deliver optimal customer experience, requiring extensive travel across the region.
- Manage and influence Dealer Balance Scorecard (DBS) metrics.
- Attend and support brand events throughout the year, which may be outside your region and outside business hours.
- Exercise insight, management and decision‑making to resolve customer complaints promptly.
- Drive parts targets by managing reminder funnels and VHC processes to increase repeat and incremental parts purchases.
- Measure and manage parts returns.
- Track 3‑, 6‑, 9‑ and 12‑month trends, celebrating positives, stabilising negatives, and ensuring sustained performance.
- Maximise customer experience and dealer profitability via the Dealer Balance Scorecard.
Requirements
- Senior aftersales management background – either in a similar role at an OEM manufacturer or a multi‑site dealership.
- Flexible with daily regional travel and occasional national travel and overnight stays.
- Full and clean driving licence.
- IT literate – proficient in Microsoft Office, reporting and data‑analysis platforms.
- Able to manage a busy diary that may change at a moment’s notice.
- Strong relationship‑building skills.
- Robust, calm, and efficient, able to take on significant responsibility.
- Adaptable; willing to take new instructions; capable of meeting deadlines and deliverables.
Benefits
- Up to 15% bonus potential.
- Tax‑efficient company car scheme.
- 7% pension contribution on a 5% employee contribution.
- Private health insurance and dental insurance.
- Life cover.
- Critical illness cover.
- 25 days holiday plus bank holidays.
Regional Aftersales Manager in London employer: Pybus Recruitment Ltd
As a rapidly expanding automotive brand in the UK, we pride ourselves on fostering a dynamic work culture that prioritises innovation and customer satisfaction. Our Regional Aftersales Manager role offers competitive benefits, including a generous bonus scheme, tax-efficient company car, and comprehensive health coverage, all while providing ample opportunities for professional growth within a supportive environment. Join us in London, where your contributions will directly impact our success and enhance the customer experience across our growing network of dealerships.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Aftersales Manager in London
✨Network Like a Pro
Get out there and connect with people in the automotive industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to current employees at companies you’re interested in. Building relationships can open doors that a CV just can’t.
✨Ace the Interview
When you land that interview, prepare to showcase your experience in aftersales management. Use specific examples from your past roles to demonstrate how you’ve tackled challenges and improved customer experiences. Remember, it’s all about showing how you can add value!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Apply Through Our Website
We encourage you to apply directly through our website for the best chance of landing that Regional Aftersales Manager role. It shows you’re serious about joining us and makes it easier for us to track your application. Let’s get you on board!
We think you need these skills to ace Regional Aftersales Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Regional Aftersales Manager role. Highlight your senior aftersales management background and any relevant achievements that showcase your ability to build relationships and manage customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your flexibility with travel, your IT skills, and how you can contribute to enhancing dealer profitability and customer satisfaction.
Showcase Your Relationship-Building Skills:In both your CV and cover letter, emphasise your strong relationship-building skills. Give examples of how you've successfully managed dealer relationships or resolved customer complaints in the past. This will show us you’re ready to take on the responsibilities of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Pybus Recruitment Ltd
✨Know Your Stuff
Make sure you understand the automotive industry and the specific role of a Regional Aftersales Manager. Research the company’s products, values, and recent developments. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Relationship-Building Skills
Since this role involves developing relationships with regional retailers, prepare examples from your past experiences where you've successfully built and maintained professional relationships. Be ready to discuss how you handle challenges and resolve conflicts.
✨Demonstrate Your Analytical Skills
The job requires managing Dealer Balance Scorecard metrics and tracking trends. Brush up on your data analysis skills and be prepared to discuss how you’ve used data to drive decisions in previous roles. Bring examples of how you’ve improved performance based on your findings.
✨Plan for Travel and Flexibility
Since the role involves extensive travel across London and surrounding areas, be ready to discuss your experience with managing a busy schedule. Highlight your adaptability and willingness to travel, as well as any relevant experiences that demonstrate your organisational skills.
