At a Glance
- Tasks: Drive customer care and manage relationships at a leading car dealership.
- Company: Award-winning dealership with a supportive and collaborative culture.
- Benefits: Competitive salary, bonus opportunities, 33 days leave, and discounts on services.
- Other info: Opportunities for career growth and community involvement through volunteering.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 32000 - 35000 £ per year.
Location: Alperton, London, HA0
Salary: Between £32,000-£35,000 + bonus / commission
Department: Aftersales
Hours: 42.5 Hours per week and 1 in 4 Saturday Morning
Our client is an industry leading and award‑winning employer who are actively looking to recruit a Service Advisor for their dealership in Alperton. Our client likes the people they work with and respects how good they are at their jobs. You are part of a big network with lots of opportunity, but each location also has its own thriving family, built on co‑operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
Job Purpose: To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers and prospects.
Our friendly client is looking for an experienced Service Advisor who can work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
Key Responsibilities:
- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership
- Manage the service process effectively
- Go beyond process in delivering exceptional customer service
- Deliver effective value‑added sales solutions to customers to ethically promote the wide range of our clients products and services
Essential Skills & Experience:
- Administrative experience
- Able to handle sensitive and confidential information
- Excellent communication and customer service skills with experience handling complaints
- Evidence of customer facing administrative experience
- Experience in a selling/customer service environment
- Full driving licence held for a minimum of 6 months with fewer than 9 penalty points
- Evidence of ‘Right to work in the UK’
Benefits:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
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