At a Glance
- Tasks: Build strong relationships with retailers and enhance customer experiences across Scotland and the North of England.
- Company: Join one of the UK's fastest-growing automotive brands, known for innovation and fresh customer experiences.
- Benefits: Enjoy a competitive salary, bonus potential, tax-efficient car scheme, and private health insurance.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced environment.
- Why this job: Make a real impact in the automotive industry while travelling and engaging with diverse teams.
- Qualifications: Experience in senior aftersales management and strong relationship-building skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Covering Scotland and North of England – looking for candidate based in the Central Belt of Scotland
Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme
Full Time and Permanent – Monday to Friday – 9:00am‑5:30pm
Our client is one of the fastest growing automotive brands in the UK at the moment, bringing innovative products and a fresh customer experience to the UK market. This role of Regional Aftersales Manager will be working directly for the Manufacturer and travelling to the region’s retailers across Scotland and the North of England, the majority of the retailers are based in Scotland.
Main Responsibilities:
- Develop robust relationships with your Region's Retailers.
- Manage and deliver elements with cover, reward challenge and penalty.
- Become directly involved in customer cases and take ownership of the customer journey.
- Support Technical and Warranty Teams with managing dealer objections and timeframes.
- Add elements of technical support and/or warranty into dealer visit agenda.
- Frequent and planned dealer visits to measure the network's ability to deliver the optimised customer experience.
- Manage and influence metrics within the Dealer Balance Scorecard (DBS).
- Attend and support Brand events during the year, which may be outside your region and could run outside of business hours.
- Bring any customer complaints to a timely and ideal end.
- Manage reminder funnels and VHC processes to drive repeat and incremental parts purchases.
- Measure and manage parts returns.
- Focus on rolling 3,6,9, and 12 month trends.
- Celebrate and maintain positive trends; measure, qualify and stabilise negative KPI performance.
Requirements:
- Senior Aftersales Management background either in similar role for OEM Manufacturer or in a Multi-site dealership role.
- Flexible with daily travel in your region and occasional national travel and overnight stays.
- Full and clean driving licence.
- IT Literate – Proficiency in Microsoft Office including reporting and data analysis platforms.
- Capable of managing a busy diary which may change at a moment’s notice.
- Natural relationship builder.
- Robust, calm and efficient operator, able to take on a large amount of responsibility.
- Adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.
Benefits:
- Up to 15% bonus potential.
- Tax efficient company car scheme.
- Private Health Insurance and Dental Insurance.
- Critical illness cover.
Regional Aftersales Manager in Glasgow employer: Pybus Recruitment Ltd
As a rapidly growing automotive brand in the UK, our company offers an exciting opportunity for the Regional Aftersales Manager to thrive in a dynamic environment. With a strong focus on employee development, we provide comprehensive benefits including a competitive salary, up to 15% annual bonus, and a tax-efficient company car scheme, all while fostering a collaborative work culture that values innovation and customer experience. Based in the Central Belt of Scotland, you will enjoy the unique advantage of working closely with local retailers, enhancing your professional network and contributing to the growth of our expanding dealer network.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Aftersales Manager in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in aftersales management. Practise common interview questions and think of examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Regional Aftersales Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s make it happen!
We think you need these skills to ace Regional Aftersales Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight your experience in aftersales management and any relevant achievements that showcase your ability to build relationships and manage dealer networks.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to express your passion for the automotive industry and how your skills align with our mission to deliver an exceptional customer experience.
Showcase Your Technical Skills:Since the role involves supporting technical and warranty teams, be sure to mention any relevant technical knowledge or experience you have. This will help us see how you can contribute to managing dealer objections effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Pybus Recruitment Ltd
✨Know Your Stuff
Make sure you understand the automotive industry, especially the aftersales sector. Brush up on the latest trends and challenges in the market, as well as the specific products and services offered by the company. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Relationship Skills
As a Regional Aftersales Manager, building relationships is key. Prepare examples of how you've successfully developed partnerships in previous roles. Think about specific situations where you turned a challenging relationship into a positive one, as this will demonstrate your ability to manage dealer networks effectively.
✨Be Ready for Technical Questions
Expect questions related to technical support and warranty management. Brush up on your knowledge of vehicle ownership conditions and customer journey management. Being able to discuss how you’ve handled technical issues or customer complaints in the past will highlight your problem-solving skills.
✨Demonstrate Your Data Savvy
Since the role involves managing metrics and KPIs, be prepared to discuss your experience with data analysis and reporting. Bring examples of how you've used data to drive performance improvements in previous roles. This will show that you're not just a people person but also someone who can leverage data to enhance customer experiences.
